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6 posts

Wannabe Geek


Topic # 239990 14-Aug-2018 11:35
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Hi All,

 

I'm a complete noob trying to set this phone up with our 2talk account. I've gone as far as trying various methods to get this to work.

 

I have verified that my credentials and settings are correct as I can successfully connect to the server using x-lite.

 

Can someone guide me through on how to set this phone up instead? I've searched the forums for some instructions around this but haven't found anything that is useful.

 

Currently line 1 is orange with a failed login attempt. When the press the button (orange) to access line one, it shows on the LCD Failed (403).

 

I have factory reset and upgraded the phone to the latest firmware - 7.6.2 at this time.

 

Any help will be GREATLY appreciated.

 

Also apologies if this has been answered before and is really a noob question. 

 

Thanks.


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27127 posts

Uber Geek
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  Reply # 2073229 14-Aug-2018 11:59
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Don't they offer auto provisioning now?

 

There are about 40 settings to change in one of these to offer an optimal config for NZ and for a typical provider. I'd suggest you contact them for help or look for a config guide on their website.

 

 


168 posts

Master Geek
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  Reply # 2073232 14-Aug-2018 12:05
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There are some config guides on 2talk's website which would probably have some relevance to your config. They're not for your model specifically, but many of the settings will be the same. Probably worth a look if you haven't seen them already:

 

 

 

https://www.2talk.co.nz/supportview.html?doc=genericsipsettings

 

https://www.2talk.co.nz/supportview.html?doc=linksysspa922

 

https://www.2talk.co.nz/supportview.html?doc=linksysspa2102

 

https://www.2talk.co.nz/supportview.html?doc=ciscospa122installguide




6 posts

Wannabe Geek


  Reply # 2073233 14-Aug-2018 12:07
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I don't know if they provide an autoconfig file for these devices. I'd be great if they did but nup. You're correct in saying that there are more than 40 settings to set up.

 

I've been messaging their support - Max - who cannot see this device authenticating on their end except for the softphone login attempt.

 

This is depressing to say the least.

 

Surely someone has set this phone up with these guys. We've got a SPA504 that's configured with their settings and i've tried to copy as much of it as possible to no avail/dice.

 

 


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Master Geek
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  Reply # 2073235 14-Aug-2018 12:09
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If you can perform a packet capture of the phone's traffic then it would likely be pretty easy from there to determine at which point it's failing.




6 posts

Wannabe Geek


  Reply # 2073247 14-Aug-2018 12:48
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Pays to have the correct password given to you :)

 

All working now.


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