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Topic # 242407 27-Oct-2018 08:18
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Hi All

 

Hopefully someone here might be able to help with a VOIP Phone issue

 

 

 

I recently purchased a Grandstream 1610 Voip phone, set it up in my office, all is working fine running through 2talk it rings in and rings out.

 

However it also rings every few minutes for no reason with caller ID numbers in the 300+ range or 900+ range they are phantom calls no one on the other end.

 

I took the system home set it up upgraded the firmware, rebooted it back to factory settings reconfigured it to the settings I require and not a peep from it.

 

I take it back to my office and it kicks off again ringing every few minutes non stop, have Googled and followed a number of leads on the internet but nothing.

 

My broadband provider at the office and at home is Big Pipe the only difference between the two is my office has a static IP address, so its got me stumped as to why it constantly ringings in my office but is fine at home.

 

Anyone come across anything like this before.


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  Reply # 2114770 27-Oct-2018 08:46
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Probably something like SIPvicious - you haven't set up port forwards to the phone (particularly port 5060) by any chance have you?

 

 




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  Reply # 2114774 27-Oct-2018 09:06
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Hi sbiddle thanks for your suggestion I will go and take a look and see what the port forwards are set to.


 
 
 
 


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  Reply # 2114823 27-Oct-2018 10:31
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There is no need for any port forwards for VoIP.

 

 




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  Reply # 2115737 29-Oct-2018 08:41
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HI sbiddle thanks very much for your input that seems to have done the trick, although it would not accept a blank field in the "Local SIP Port" when removing 5060 it kept adding it back in so after some research I found I could use Ports 5080 or 42872.

 

Thanks once again your assistance it is very much appreciated.


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  Reply # 2117783 1-Nov-2018 12:07
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In your phone, go in to the account settings, sip settings, security settings and change the 'Accept incoming sip from proxy only' to yes

 

 

 

This stops the phone responding to the call attempts from the internet.




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  Reply # 2120337 5-Nov-2018 16:31
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Thanks Cody64 actually the SIP ports I entered worked for awhile then started back up again last Friday, I changed Accept incoming sip from proxy only to yes things seemed to have quietened down again now.

 

Thanks for the tip


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  Reply # 2120342 5-Nov-2018 16:37
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Why so you have any port forwards set? This is probably the root cause of your problem as they aren't needed.

 

 


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  Reply # 2120392 5-Nov-2018 18:32
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I think there is some confusion here.

@sbiddle is talking about port forwarding which is done at your router.
This is NOT the same as port settings in the phone, which appears to be where the OP is looking.




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  Reply # 2120451 5-Nov-2018 18:43
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I had this on my fritzbox with 2talk even without port forwards in place. Was one of the reasons I gave up on having an old person phone number when I got woken up with BS fake calls at random times.





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  Reply # 2120461 5-Nov-2018 19:07
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richms:

 

I had this on my fritzbox with 2talk even without port forwards in place. Was one of the reasons I gave up on having an old person phone number when I got woken up with BS fake calls at random times.

 

 

Yeah that's because the Fritzbox had a public IP on it's WAN side, so it's VoIP stack was reachable from the internet. That's where the 'accept inbound only from proxy' setting is useful, but I don't think the Fritzs have it (someone correct me if I'm wrong).

 

 


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