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taylorjamesbarr

32 posts

Geek


#243599 20-Dec-2018 08:27
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I use VoIP for my home office and utilise a Grandstream GXP-1610 for this and 2talk provide the services. I recently added another identical Grandstream device in my network for use in the kitchen. Everything went well at first, but now one of the phone always loses registration with the SIP server. This never occurred when I only had one.

 

If I restart my entire network and both phones, they'll come back online, but only for a short while.

 

They have unique phone numbers for each, but sometimes when a call is dialled to the kitchen phone, the office one will ring. There's no forwarding or hunt group rules set up.

 

I currently use Google Wifi to run my entire network. I have VLAN tagging disabled and the main Wifi base connected directly to the ONT. An unmanaged network switch then shares that connection with the ethernet jacks around the home.

 


Are the two phones fighting for dominance and the connection to 2talk? Way out of my depth here and any guidance would be appreciated.


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Mattmannz
471 posts

Ultimate Geek


  #2148176 20-Dec-2018 08:28
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Usually these issues are NAT/SIP ALG related. Does the Google router have any settings you can check related to SIP ALG?




taylorjamesbarr

32 posts

Geek


  #2148177 20-Dec-2018 08:34
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I've had a look at the settings and Google have really dumbed it down to make it easy for people who want to plug and play. Here are the 'advanced' settings:

 

Click to see full size


speed
293 posts

Ultimate Geek


  #2148181 20-Dec-2018 08:45
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The issues you have described are very highly related to UDP state table timeouts in the NAT engine in your IP router, or a SIP ALG issue in the NAT engine in your router.

 

Since your router doesn't seem to offer you much in the way of NAT controls (eg lowering the UDP timeout, or disabling the SIP ALG), I recommend you try:

 

- changing the SIP registration port to 50060 to bypass the SIP ALG running on 5060. 2talk's servers listen on this second port for this exact reason.

 

and if that doesn't work

 

- change the phones to use TCP as their transport mechanism

 

 

 

 




taylorjamesbarr

32 posts

Geek


  #2148186 20-Dec-2018 09:02
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It works! I tried using port 50060 to no avail. Changed both phones to use TCP instead of UDP and they immediately registered and are functioning as normal.

 

Let's hope it continues to work.


chevrolux
4962 posts

Uber Geek
Inactive user


  #2148187 20-Dec-2018 09:13
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taylorjamesbarr:

 

It works! I tried using port 50060 to no avail. Changed both phones to use TCP instead of UDP and they immediately registered and are functioning as normal.

 

Let's hope it continues to work.

 

 

Just checking that's a typo?... Should be 50600.

 

But yep, using TCP (or going further and using TLS on top) is a way to get around some NAT issues.


speed
293 posts

Ultimate Geek


  #2148189 20-Dec-2018 09:15
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chevrolux:

 

Just checking that's a typo?... Should be 50600.

 

 

Oh crappers! Yep that was totally a typo, and I didn't even spot it when the OP quoted me either! Thanks chevrolux :)


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