Hero or Spoke or something else?

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AKT

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#243670 24-Dec-2018 15:10

Hi, I'm after some advice.

I am setting up a small business and need a landline number for this. I don't need to have lots of fancy PBX things, just a decent call package to include landlines and mobiles. It needs to be reliable and ideally, have fax capabilities (mainly incoming). I either need an ATA or I could use mobile apps if they are actually reliable. I need an incoming number and the ability to hunt if it's not answered.

I have narrowed my search down to Hero or Spoke - your thoughts please?

I have had a VfX line for years which has been l=flawless but they don't do great mobile bundles. I probably need up to 500 mins/month but possibly a lot less.

Thanks

richms

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#2150107 24-Dec-2018 15:41

Cant you just keep making the outgoing mobile calls on your mobile and get one of the cheap unlimited calling plans for that rather than try to find a "landline" that offers that?

Also what is the cause of needing a landline for a business?

Richard rich.ms

AKT

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#2150118 24-Dec-2018 16:25

richms:
Cant you just keep making the outgoing mobile calls on your mobile and get one of the cheap unlimited calling plans for that rather than try to find a "landline" that offers that?

Also what is the cause of needing a landline for a business?

Unfortunately that's not an option.

I need the ability to answer it in different locations (i.e. hunting) as it is convenient for me so that I personally don't need to answer. Whilst I don't 'need' a landline for business, it is conventional whiich makes it a requirement for me. Believe it or not some people are still reluctant to call mobiles. Ideally I do need to be able to receive faxes.

gurumeditation

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#2173218 5-Feb-2019 09:35

The Hero Connect App supports push notifications reliably which is the main issue with VOIP Apps these days on iPhone and later Android releases. Hero's App also has a unique 'Location Profiles' feature which allows you to route incoming calls based on your GPS location so you don't have to manually change your settings or rely on time of day rules like with a normal PBX. They have a free trial as well so nothing to lose in trying them out.

chevrolux

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#2173229 5-Feb-2019 09:46

Mobile apps that rely on the SIP registration being up are terrible.

You need to make sure the app you use will support PUSH notifications to wake the app up. If Hero supports that in their app, that is super cool. Otherwise the only other app that supports a push service (that I'm aware of) is Bria.

If you want a more personalised service take a look at www.qos.co.nz (not affiliated, but no the people behind it and they are awesome)

You will get proper support and they will provide tech advice on the best set up - which I would suggest you need.

Edit: IMO, the best mobile app experience currently available is from 3CX... but you need to server to connect to.