help for a newb

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Aristiea

24 posts

Geek

#248612 2-Apr-2019 16:49

Hi All

I just got fibre installed at my martial arts club via orcon. They provided a router with a phone port. I went to Noel Leemings and purchased the uniden 8355 phone. They don't seem to work together. Am I to believe that a higher end modern phone will not work with the most commonly used method of supplying a landline today? Do I need to take the phone back and exchange it for a different model, or is there just some kind adapter I need?

thanks,

Mike

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#2209568 2-Apr-2019 17:17

A phone port on the router doesn't mean you have a phone connection,
Have you asked for a phone line?

Aristiea

24 posts

Geek

#2209570 2-Apr-2019 17:20

Yes phone line is included and connected. When I connect my old crappy phone (that i'm sure used to be connected to copper) it works. Just the new fancy one doesn't.

dt

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#2209581 2-Apr-2019 17:48

AFAIK as long as its an analogue phone with a telepermit it should work.. you've check the manual and made sure you've setup and connected the new phone correctly?

robjg63

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#2209679 2-Apr-2019 18:50

Can you try the new phone on another connection somewhere - new things can sometimes be dead out of the box...

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sqishy

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#2209761 2-Apr-2019 20:18

Hi it could be the cable they use, the old phone is a BT connector. Can you take the cable off the old phone and put on the new phone?

Aristiea

24 posts

Geek

#2210879 4-Apr-2019 19:09

Ok update.

Uniden are telling me it should work if there is an ATA port on the router

Orcon are telling me their routers don't have ATA ports

As far as I can tell the orcon netcom router is the standard type supplied by most ISPs

So it seems like uniden are telling me that this brand new state of the art phone doesn't work on the most common router supplied by most isps as the most common way to have a landline. Is it just me or does that seem nuts? Does anyone know if there is an affordable ATA interface of some sort to put between the phone and the router or am i better off just taking the phone back?

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kiwiharry

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#2210889 4-Apr-2019 19:30

Aristiea:

Yes phone line is included and connected. When I connect my old crappy phone (that i'm sure used to be connected to copper) it works. Just the new fancy one doesn't.

So double checking that you are able to make and receive calls with your old "crappy" phone connected to the Orcon supplied router?

If you can't laugh at yourself then you probably shouldn't laugh at others.

Aristiea

24 posts

Geek

#2210892 4-Apr-2019 19:42

Yes I can.

I've taken the uniden to test at my fathers house to discover he has a different set up. Seems like he has a cable from the TEL port on his router to a box on the wall that is plugged into the copper wiring in the house so they can use existing extension ports in different rooms to plug phones into. I'm assuming that box is some sort of ATA? When i plug the uniden into one of those copper extenions at his place it works. When I plug it directly into his router it doesn't (just like it doesn't work plugged directly into mine)

sqishy

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#2210904 4-Apr-2019 20:15

Everything sounds right here if the old phone works then the new phone will. Sounds like the cables are the wrong type. Are they RJ11?

lxsw20

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#2210989 4-Apr-2019 21:57

Take some photos of how you're plugging in the new phone and the old phone and post them up here.

dt

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#2211296 5-Apr-2019 12:19

which modem do you have with orcon? the two I see on their FAQ's both have ATA ports on them

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trig42

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#2211304 5-Apr-2019 12:38

It does sound like the cable is wrong.

As above, can you use the cable from your old phone with the Uniden?

Aristiea

24 posts

Geek

#2211306 5-Apr-2019 12:43

I've been using the same RJ11 cable to test both phones - works on one not the other.

Orcon told me their modem doesn't have an ATA - but that was just their customer services chat not their tech support so it's possible they got it wrong? I'll grab the model next time I'm there.

dt

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#2211318 5-Apr-2019 13:31

try and get some pictures as well the next time you're in

speed

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#2211323 5-Apr-2019 13:42

Aristiea:

Orcon told me their modem doesn't have an ATA - but that was just their customer services chat not their tech support so it's possible they got it wrong? I'll grab the model next time I'm there.

If the modem didn't have an ATA port then you wouldn't have been able to successfully test your old phone on it. ATA means analog telephone adapter. Without one the analog telephone can't work.

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