Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




5 posts

Wannabe Geek


# 249427 10-May-2019 09:46
Send private message quote this post

I'm on Slingshot fibre with a VoIP phone service and I'm trying to get a Yeastar TA100 ATA working so I can connect an analogue phone. I've read all the related posts here and I seem to have got it almost fully working. I can successfully place outbound calls, but inbound calls just go to a disconnected tone. The Yeastar's own status page also seems to think that the connection is fine, but that the phone is disconnected (despite the fact that the phone can place outbound calls successfully).

 

 

Is there anyone that could share their Slingshot settings or suggest a fix to try here? I'm thinking I probably need to source another analogue phone from someone to see if the Yeastar detects it as connected, as it kinda seems like everything is working except the phone actually being detected.

 

 

Here are my current settings:

 

 

Click to see full size

 

Click to see full size

 

Click to see full size

 

Click to see full size

 

Click to see full size

Create new topic
200 posts

Master Geek
+1 received by user: 72


  # 2234333 10-May-2019 09:51
Send private message quote this post

Your ATA is completing the registration process (which, as you have surmised, is not required for outbound calling), but then becoming unreachable from the PBX.

 

The most common reason for this is when a firewall "helps" with the VoIP packets (not very helpful at all), or when it's internal NAT table times out before the registration expire period, or at an lower interval than the PBX's SIP session keep-alive mechanism.

 

Try changing your registration protocol to use TCP (instead of UDP) to work around it.

 

Not sure if Slingshot support it or not, but it won't hurt to try - you can always put it back...




5 posts

Wannabe Geek


  # 2234335 10-May-2019 09:56
Send private message quote this post

OK, I just tried TCP but got the same result. My router (Asus RT-AC68U) has a firewall option but it's not turned on. Thanks for the suggestions though.

 
 
 
 


200 posts

Master Geek
+1 received by user: 72


  # 2234342 10-May-2019 10:11
Send private message quote this post

Bummer. Then in a last ditch attempt, try setting the SIP keep-alive interval to 20 (from the current 30). Crossing fingers but not too hopeful.

 

FWIW, I think you've mis-interpreted the column headers in the first screenshot. Your sentence "The Yeastar's own status page also seems to think that the connection is fine, but that the phone is disconnected (despite the fact that the phone can place outbound calls successfully)." leads me to believe that you think the "Phone Status" column (showing 'Disconnected') is related to the analog phone. But I don't think it is. I think this column may in fact be showing the SIP registration status (poorly named). I think the column headed "UP/Down/Break" may actually be the column reflecting the FXS port status (ie the analog phone port), and the page is therefore saying that your SIP registration has not connected successfully.

 

I may be wrong so take it with a grain of salt - I'm not familiar with this particular firmware at all! But I've also had to decipher my fair share of Engrish in my days :)

 

 




5 posts

Wannabe Geek


  # 2234348 10-May-2019 10:16
Send private message quote this post

Yeah, no luck sadly.

 

 

The manual for the Yeastar re "Phone Status" says "Connected: An analog phone or fax machine is connected to the port." "Disconnected: No device is connected to the port."

 

 

So I think it's legitimately not detecting the phone. Whether that's the phone (it's just a typical cordless phone), or a setting somewhere, or even a faulty Yeastar unit I don't know. Which is why I'm thinking I probably need to get another analogue phone to test.

200 posts

Master Geek
+1 received by user: 72


  # 2234350 10-May-2019 10:18
Send private message quote this post

Hmm ok fair call if that's what the manual says. Out of interest what does it say re the "Up/Down/Break" column?

 

And also did you try reloading that page with the analog phone off-hook (ie on 'talk' for a cordless)?

 

 

 

 




5 posts

Wannabe Geek


  # 2234360 10-May-2019 10:28
Send private message quote this post

"Up: The FXS module works well."

 

"Down: The FXS module is broken."

 

No mention of "Break"...

 

 

Discovered something I hadn't realised via your suggestion though.

 

 

Putting the phone in talk mode set the status to Off Hook successfully, but even more interestingly, set the Phone Status to Connected. Then I discovered that when I refresh the Disconnected status with the phone on the hook, it actually rings the phone. No idea if I'm meant to answer it or not when it rings, but either way the Phone Status goes back to Disconnected afterwards (with the phone back "on hook").

 

 

In the manual the example screenshot has a phone both "on hook" and "connected", so it seems that it should be possible and something's wrong on my end.



5 posts

Wannabe Geek


  # 2236503 14-May-2019 10:39
Send private message quote this post

Just to follow up on this, I didn't manage to fix it. Went back to using a Cisco VoIP phone I had that works fine. Sorry to anyone in the future who discovers this thread - I don't have a solution for you.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Huawei's scholarship programme showcases international business to Kiwi undergrads
Posted 22-Jul-2019 17:53


Spark Sport launches across a range of new devices
Posted 22-Jul-2019 13:19


Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.