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Dust2

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#250541 15-May-2019 16:49
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Hi all,

 

I'm looking for recommendations on a cloud based voip system to replace our current old on prem system please.

 

100 users across a dozen branches, NZ wide. Small call center.

 

Thanks

 

 


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danfaulknor
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  #2238507 15-May-2019 16:56
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Are you looking for someone to run and manage from end to end or just host the system for you to manage with some initial setup?

 

 

 

One of my larger customers uses Telesmart, who provide a hosted Shoretel/Mitel system. They have been fantastic to deal with and the migration process has been incredibly smooth even with number ports etc





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Mistenfuru
198 posts

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  #2238511 15-May-2019 17:00
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Hi Dust2, welcome to Geekzone if we haven't done it already!

 

 

 

NOW Phone and Broadband utilize Mitel Cloud Voice services

 

They'd be happy to get in contact with you, you can either DM me some contact details and I can pass this on directly to our Sales Manager,

 

or alternatively you can set up a meeting here: https://www.nownz.co.nz/business/book-a-meeting/

 

 

 

Cheers!


chevrolux
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  #2238513 15-May-2019 17:07
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3CX is awesome. No crazy licensing, no vendor lock-in, just a good time.

Previous post... https://www.geekzone.co.nz/forums.asp?forumid=43&topicid=249221&page_no=1#2228739 




danfaulknor
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  #2238514 15-May-2019 17:12
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Vodia seems to be making inroads in NZ. SnapperNet has recently stopped supplying 3CX and switched to Vodia.

 

Has some interesting features that make sense for Cloud, like multi-tenant for service providers.





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Prodigi - Optimised IT Solutions
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michaelmurfy
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  #2238530 15-May-2019 18:07
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I've assisted a few companies with the switch to Voyager and it has been pretty seamless - https://voyager.nz/business/voice

 

All cloud based, supported by them. Could be worth contacting them.





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Beccara
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  #2238536 15-May-2019 18:24
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2d could do you a bundle with your mobiles :) They run a decent system. If your running a call center then go with someone who has good redundancy built in right from your Comm's through to the PSTN side of things

 

 

 

 

 

edit:// Not associated with 2d apart from being a customer for transit services





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All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated 

michaelmurfy
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  #2238578 15-May-2019 18:43
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For anyone posting on here with advise please make it clear you're associated to the company if you are and don't just link drop without providing advise. Thanks.





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gehenna
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  #2238583 15-May-2019 19:03
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PureCloud for Contact Centre, Microsoft Teams for everyone else.


Lias
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  #2238666 15-May-2019 22:09
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gehenna:

 

PureCloud for Contact Centre, Microsoft Teams for everyone else.

 

 

Don't you need E5 to use Teams with phones?





I'm a geek, a gamer, a dad and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it.


gehenna
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  #2238680 15-May-2019 22:43
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And? You don't need to use the pstn features to do audio and video. We use mobiles at work for calling mobiles and landlines (rarely needed anymore), and the Teams clients on mobiles and Windows/MacOS for meetings and internal calling.

Dust2

3 posts

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  #2238752 16-May-2019 08:00
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Thanks for the responses guys, I'll check out some of the companys being mentioned.


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