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71 posts

Master Geek

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# 251325 19-Jun-2019 10:21
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Hi all,

I am changing my service provider from Digital Island to Vodafone. I have two POTS phone numbers which need to be ported to a VOIP connectoin.

I have been able to make calls on the new service via VOIP/fibre since last Friday but it I still can't receive calls through the new service as yet (Tuesday). Is this an unusual amount of time to complete the transfer? Who is dragging the chain?

I thought number portability was the essence of a fair market.

p.s. of course I made the change prior to knowing Spark would have provided free access to RWC if I'd signed with them 😒

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218 posts

Master Geek
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  # 2260750 19-Jun-2019 10:28
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Pretty sure if you can make calls but can't receive calls is an issue with the number being ported.


It's either not close or something in the porting process gone wrong.


It shouldn't take a week to port numbers across .


A few days but certainly not a week. 


When I did porting I can do it same day assuming the Fibre Connection is complete and belongs to Vodafone.




Pretty sure its the porting part that's causing an issue.

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Uber Geek
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  # 2260759 19-Jun-2019 10:34
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A standard time frame from putting in a request to completing it would be about a week.


But the reality of it is, if you want to get a port done, you could do it the next business day if the provider wanted to - they just need to request it to happen.


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  # 2260767 19-Jun-2019 10:52
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Ports should occur within 4 hours.

71 posts

Master Geek

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# 2260789 19-Jun-2019 11:05
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Thanks. You've confirmed my suspicions. I'll get back on the phone to both parties in the absence of the promised replies from either of them.



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Uber Geek
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  # 2260795 19-Jun-2019 11:17
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BarTender: Ports should occur within 4 hours.


The port itself yes, normally it is scheduled for a few days out.


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