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6 posts

Wannabe Geek

# 253128 27-Jul-2019 15:40
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We have an Arrowhead Elite S alarm with the IP module installed. The owners before us had this installed. I've managed to get the app on my phone and can unlock /lock from there, and it seems to do push notifications. We had the same alarm at our old house, but it connected to a copper line, and called us when activated. I'd ideally like to do this like this again, but via VoIP. I've checked the download material, but even though it refers to VoIP, it also says it won't work.... We can get a free VoIP service from our Internet provider, but we currently don't have it.

From the paperwork;
TELEPHONE WIRING OPTION 3: with Voice over IP System
VoIP phone lines will Not work
with the Alarm System.

I'm a bit of a noob sorry, and I've left about a dozen messages for the installer (who I'd happily pay) to no avail. I just don't trust the push notifications, and would like the call as well.

Any advice appreciated

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  # 2284631 27-Jul-2019 17:19
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Hi, ConnectID (the classic protocol that most alarm panels use to talk over normal phone lines to a security company) can be hit and miss via VOIP, however if you are just wanting the panel to dial your mobile with the alert to tell you "a human of its status", then I see no reason whey that will not work over voip.



6 posts

Wannabe Geek

  # 2284975 28-Jul-2019 20:30
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Thanks Cyril. As we only just want it to call us, and the VoIP will be free, I guess there is no harm


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  # 2284999 28-Jul-2019 21:33
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Yeah that will work fine, If you want it monitored, then pick a security company that supports the Arrowhead IP modules directly and it can send via IP.


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