Help with configuring Spark VOIP cloudphone with Grandstream GAC2500

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BinaryLimited

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#268121 29-Feb-2020 14:53

Hi All

Anyone had any luck setting up a Spark cloudphone with user/pass and sip credentials?

Currently i have a Grandstream GAC2500 but cant find Auto Provisioning in the phones admin panel.

I can however add add a sip account manually but require the user/pass and sip url. Im getting no help from spark.

Info i have :

Spark cloudphone admin panel details
Auto Provisioning url : yealink.broadcloud.com.au

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sbiddle

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#2429299 29-Feb-2020 14:59

I don't believe Spark hand out SIP credentials for their Broadsoft cloud offering.

You're also not going to have much luck trying to autoprovision Grandstream hardware against a Yealink provisioning server.

BinaryLimited

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#2429308 29-Feb-2020 15:18

sbiddle:

I don't believe Spark hand out SIP credentials for their Broadsoft cloud offering.

You're also not going to have much luck trying to autoprovision Grandstream hardware against a Yealink provisioning server.

http://www.grandstream.com/grandstreams-solutions-broadsoft -" Grandstream products are compliant with BroadSoft, one of the most popular communications platforms in the world"

That the same broadsoft you talking about?

In the Spark cloudphone admin panel....there's more options than just yealink phones...just no grandstream.

Wish the sales agent(who knew we had the phone and our intentions) from spark told us this before went went ahead with them.

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hio77

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#2429309 29-Feb-2020 15:30

sbiddle:

I don't believe Spark hand out SIP credentials for their Broadsoft cloud offering.

You're also not going to have much luck trying to autoprovision Grandstream hardware against a Yealink provisioning server.

I echo exactly this, It's a managed solution. the team specifically pick and test devices supplied for their interoperability with the platform.

The right folk sit behind me though so i'll ask on tuesday when i'm back in the office.

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sbiddle

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#2429310 29-Feb-2020 15:31

BinaryLimited:

sbiddle:

I don't believe Spark hand out SIP credentials for their Broadsoft cloud offering.

You're also not going to have much luck trying to autoprovision Grandstream hardware against a Yealink provisioning server.

http://www.grandstream.com/grandstreams-solutions-broadsoft -" Grandstream products are compliant with BroadSoft, one of the most popular communications platforms in the world"

That the same broadsoft you talking about?

In the Spark cloudphone admin panel....there's more options than just yealink phones...just no grandstream.

Wish the sales agent(who knew we had the phone and our intentions) from spark told us this before went went ahead with them.

Broadsoft simply make VoIP software (incl Broadworks and their hosted PBX platform). Just because a phone is compatible with it at a SIP interoperability level does not mean it's supported for autoprovisioning on their hosted PBX platform.

Grandstream build pretty low end hardware so it's hardly surprising it's not a brand they support for autoprovisioning - IMHO there are plenty of vastly superior phone brands out there. Having to work with a large (140+ phone) Grandstream deployment this week has once again demonstrated that to me.

BinaryLimited

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#2429328 29-Feb-2020 16:07

The right folk sit behind me though so i'll ask on tuesday when i'm back in the office.

Awesome thanks.

I figured, the phone has android...so i would download he spark cloudphone tablet app...no luck as i cant see the "login" button haha

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hio77

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#2429334 29-Feb-2020 16:44

BinaryLimited:

The right folk sit behind me though so i'll ask on tuesday when i'm back in the office.

Awesome thanks.

I figured, the phone has android...so i would download he spark cloudphone tablet app...no luck as i cant see the "login" button haha

I belive the product name for that is called cloud phone lite. Kinda different.

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chevrolux

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#2429362 29-Feb-2020 17:41

I thought Spark sent out installers for Cloudphone?

Kind of dont see the point of paying those prices if you still have to configure the handset.

BinaryLimited

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#2430434 2-Mar-2020 20:32

I belive the product name for that is called cloud phone lite. Kinda different.

I can only see "Spark NZ Cloud phone" and "Spark NZ Cloud Phone Tablets" on the android playstore

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speed

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#2430449 2-Mar-2020 20:52

BinaryLimited:

Wish the sales agent(who knew we had the phone and our intentions) from spark told us this before went went ahead with them.

If you had the foresight to not commit to a contract and would like to try a far more 'open' platform, consider either of these alternative players:

https://www.2talk.co.nz/

https://www.hero.co.nz/

I recommend them simply because of their willingness to openly provide the auth details and other settings you need.

hio77

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#2430476 2-Mar-2020 21:41

speed:

If you had the foresight to not commit to a contract and would like to try a far more 'open' platform, consider either of these alternative players:

is it an open platform, or simply not a managed platform?

Not sure that's apples to apples...

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sbiddle

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#2431538 3-Mar-2020 07:13

speed:

BinaryLimited:

Wish the sales agent(who knew we had the phone and our intentions) from spark told us this before went went ahead with them.

If you had the foresight to not commit to a contract and would like to try a far more 'open' platform, consider either of these alternative players:

https://www.2talk.co.nz/ https://www.hero.co.nz/

I recommend them simply because of their willingness to openly provide the auth details and other settings you need.

Very much a case of comparing apples with oranges and trying to say they're the same thing because VoIP.

speed

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#2431550 3-Mar-2020 07:48

sbiddle:

Very much a case of comparing apples with oranges and trying to say they're the same thing because VoIP.

What?! Gee, talk about putting words in my mouth Steve! Please go back and re-read my posting. You might note that nowhere did I say the services were the same thing, and in fact nowhere did I try to compare anything with anything.

The only "comparison" I made is that I, in my own opinion, believe the two providers mentioned are more 'open'. I stand by that statement and I think it's unfair for you to try and portray it's meaning a something different.

I understand that Hero and 2talk are not "managed solutions", and that's exactly why I suggested them. This guy isn't getting any help with his non-supported device but seems keen to give it a go, so in my opinion he's better off with a provider that will be open with the information he wants. In fact it sounds like it's the only possible way forward for him without changing hardware.

chevrolux

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#2431608 3-Mar-2020 10:20

Fully agree... absolutely zero point in using a non-supported device with Spark.

I would say the comparison is probably more like braeburn apples to granny Smith apples...

Both are cloud PBX platforms, but have similar features for the customer. The only difference comes in how its sold/deployed. One is fully supported, one isnt.