User experience with Hero?

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kaczor47

95 posts

Master Geek
+1 received by user: 19

#278492 19-Oct-2020 15:38

So the time has come to bid farewell to VF (after 13 years with its various incarnations). I will probably move our fibre to 2degrees. Trouble is that with the cell coverage being a bit shoddy and our mobiles not supporting wifi calling, we need to move to VOIP.

In short, I am considering Hero, but was hoping to hear some user experiences before I make the switch. Our needs are simple: one line, <10 hrs/mo calling to NZ/AUS (including to mobile). Really, I am after a reliable, reasonably priced service.

(Other alternatives also welcome too.)

Thanks in advance!

speed

296 posts

Ultimate Geek
+1 received by user: 101

#2587831 19-Oct-2020 15:51

> Really, I am after a reliable, reasonably priced service.

I think you will get this with Hero.

I have found their service to be mostly reliable (outages generally only during the wee hours) and their customer service to be responsive.

I have had one bad experience with a dispute that I raised with them over what I thought was an unfair charge and they basically ghosted me on any reply - I emailed twice and called once leaving a voice message but never got any response to either. But when I weigh it up against all the "joy" 2talk have served me up over the years I wouldn't say Hero are any worse and either of them should do the job for what you need :)

AKT

335 posts

Ultimate Geek
+1 received by user: 15

ID Verified

Lifetime subscriber

#2599695 8-Nov-2020 06:26

I’ve been using them for almost 2 years (in Jan) and have no issues. I have always got a response to queries, I use their fax mail service too which doesn’t work with every sending fax which I don’t really worry too much about as there is a new service called ‘electronic mail’ which I am trying to persuade people to use instead.

I used VFX before then and contacting them was more of a pain (not that I had to very often).

Go for it.