Transfer calls to ext on 1 line Elastix

Forums › VoIP › Transfer calls to ext on 1 line Elastix

lando

1 post

Wannabe Geek

#29733 17-Jan-2009 01:18

I am using Elastix, 1 incoming analog line, Answer reversal/clear forward.
I want to be able to:
1-Accept incoming calls (working)
2-Steer callers through voice menu (working)
3-Transfer callers to cell # from voice menu (not working)
I have had a google on answer reversal/clear forward but cant find a solution, help appreciated

sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#190108 17-Jan-2009 06:42

Answer forward / clear reversal is simply a method of detecting that a line has been hung up. I don't bwelieve it has any revelence for what you want to do.

From reading your post you simply want a way of redirecting a caller to a mobile number when they call a phone number, go to the IVR menu and select the "xfer to mobile" option?

If so the first most obvious issue is that you need two lines to do this. Based upon your post I'm assuming you only have a single analogue line. You need an account with a VoIP provider to forward the call via a VoIP provider or a 2nd phoneline to send the call out on.

Regs

4066 posts

Uber Geek
+1 received by user: 206

Trusted

Snowflake

#192642 29-Jan-2009 01:31

from memory you could do this if you had centrex lines by doing a hook flash then sending the number. I don't believe its a feature you can use on standard analog lines (or even on standard PRIs)

Sales Engineer
Snowflake
www.snowflake.com

about.me/nzregs
Twitter: @nzregs