Switching to VOIP + naked DSL

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mdf

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Topic # 30849 23-Feb-2009 17:37

We currently have our business calling and internet with Vodafone. Due to price and the way we use our phones, we are currently investigating a move to a VOIP solution with naked DSL. We have considered the potential downsides of a VOIP connection, but have decided the cost savings and additional functionality (PABX-lite) is worth the risks, particularly given that landlines are not 100% mission critical for business.

I have spent quite a bit of time testing 2talk's VOIP offering, and are very pleased with the call quality and functionality.

While we are in Wellington, the odd position of our building means that we are not able to get Telstra cable, so unfortunately need to stick with ADSL.

My question is what is the best way of transferring over? Do I shift the internet first, or do I port the phone numbers? If I port the phone number, I am guessing that I will also cancel the existing internet (the internet is attached to the main number I want to port)? But if I transfer the internet across to a naked DSL plan, then that will also cancel the phone number won't it?

So basically which do I transfer first?

I have looked at other providers that offer both a VOIP and naked DSL plan. But most seem to fall down on one aspect or other of service (thanks Geekzone!), so I was thinking that if I go with dedicated providers for the various services and I am not happy, I can ditch just that one without having to go through this exercise again. But this may be more trouble than its worth?

parks

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Reply # 197524 23-Feb-2009 18:40

hi, you change the internet first then change to voip. I just left a positive post on kiwilink (which someone else on this website is apparently like 2talk) but in your case there is one benefit of a single provider, single number single bill approach. you can make your own mind up

sbiddle

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Reply # 197593 23-Feb-2009 21:55

Whatever you do don't cancel your line or your number will be lost. In a situation like this having your VoIP and internet makes things a lot simpler - basically your number needs to be moved to Telecom customerlink, the existing line disconnected, naked ADSL provisioned and then the number is ported to the VoIP provider.

What sort of hardware do you plan on using? How many phones or extensions do you need? Depending on these requirements your choices for ADSL become quite important.

There are also other options you could look at including NZWireless - they do a great WiMAX service that also has VoIP available as part of the package.

supersimmo

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Reply # 197852 24-Feb-2009 21:13

switch the phones first. if you do the internet first your phones will be automatically disconnected by your current teleco. It is then a significant hassle trying to get the numbers back thereafter.

by porting the numbers you can immediately setup a call forward with 2talk to cellphone or other active landline number until the naked DSL connection comes online.

when i switched across I made the mistake of internet first and we were without any phoines for a week afterwards...not good!