strange caller id on italk incoming

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richms

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#31794 30-Mar-2009 22:13

Before I go trying to faultfind my dialplan, has anyone had problems where aussie calls are coming up as 6412xxxxxxxx instead of 612xxxxxxxx?

I have quite a complex lot of dialplan to put a trunk prefix based on the number the call comes in on so I can use the callback on my phone.

Just dont want to get involved in looking at it too much if others are seeing the same thing.

Richard rich.ms

kiwiscoota

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#204322 30-Mar-2009 22:30

Slightly off-topic, but related to caller ID, people I'm calling in Australia from my 2Talk NZ 03 281 80xx instead of getting my caller ID get a caller ID of 02 xxxx xxxx, I.E. it looks like a standard Sydney telephone number..... and yet when I call NZ numbers my caller ID is correct.

Is it a common problem for caller ID when calling overseas to be a little screwy when using VOIP ?

hellonearthisman

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#204341 31-Mar-2009 00:10

richms: Before I go trying to faultfind my dialplan, has anyone had problems where aussie calls are coming up as 6412xxxxxxxx instead of 612xxxxxxxx?

I have quite a complex lot of dialplan to put a trunk prefix based on the number the call comes in on so I can use the callback on my phone.

Just dont want to get involved in looking at it too much if others are seeing the same thing.

Is it including the country code? NZ = 64

sbiddle

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#204348 31-Mar-2009 07:52

kiwiscoota: Slightly off-topic, but related to caller ID, people I'm calling in Australia from my 2Talk NZ 03 281 80xx instead of getting my caller ID get a caller ID of 02 xxxx xxxx, I.E. it looks like a standard Sydney telephone number..... and yet when I call NZ numbers my caller ID is correct.

Is it a common problem for caller ID when calling overseas to be a little screwy when using VOIP ?

Sounds like 2talk are possibly peering with an Australian VoIP to terminate Aussie calls rather than interconnecting to the PSTN in NZ and being forced to pay a per min rate.

If you are calling Aussie regularly it pays to join an Australian VoIP provider so you can get their unmetered calling (typically only 10c - 12c per call) rather than paying per min prices from NZ.

kiwiscoota

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#204353 31-Mar-2009 09:05

sbiddle:
kiwiscoota: Slightly off-topic, but related to caller ID, people I'm calling in Australia from my 2Talk NZ 03 281 80xx instead of getting my caller ID get a caller ID of 02 xxxx xxxx, I.E. it looks like a standard Sydney telephone number..... and yet when I call NZ numbers my caller ID is correct.

Is it a common problem for caller ID when calling overseas to be a little screwy when using VOIP ?

Sounds like 2talk are possibly peering with an Australian VoIP to terminate Aussie calls rather than interconnecting to the PSTN in NZ and being forced to pay a per min rate.

If you are calling Aussie regularly it pays to join an Australian VoIP provider so you can get their unmetered calling (typically only 10c - 12c per call) rather than paying per min prices from NZ.

If I use my 2Talk service, calls to Oz are included in my 2Talk Business Plan "free minutes" so cost is not an issue.

I do have "one line" as an extension of my Sydney office PABX (using Maxo, an Aussie VOIP service) which I would normally use for all calls to Oz.

In respect of the original topic richms I get a lot of business calls from Oz and sadly 99% of the time the Caller ID has been withheld.

I was living in Oz when CND (Calling Number Display as they officially refer to Caller ID) was introduced, everyone was offered the option of with-holding CND and there were numerous discussions amongst the business community in respect of how "un-desirable" it was to have your company CND active as that would make it very easy for companies to screen calls to avoid telemarketing sales or creditors.

The other issue was that for companies with multiple phone lines in a rotary group, CND numbers being active for other than the main number were meaningless as it was not possible in Oz to assign "your own Caller ID" to PSTN services .

richms

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#204513 31-Mar-2009 19:47

Withheld blocking is the first thing that happens in the dialplan, and works fine on my NZ and UK voip providers so its definatly not that.

I have a feeling that it may be hitting the part of my 2talk plan that adds a 64 in place of the 0 that comes thru, but thats the only place I add a 64, and it should be hitting a different context so that shouldnt be happening anyway.

Just wanting to know what others are seeing before I try to fix it since dialplans are a pig to work with.

Richard rich.ms

coffeebaron

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#204529 31-Mar-2009 20:31

What do Aussies dial for long distance? Is it "1" like we dial "0" eg 09-nnn nnnn?
That could make sense - number coming through as 12nnnnnnnn, and your plan is putting 64 in front.

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sbiddle

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#204530 31-Mar-2009 20:33

coffeebaron: What do Aussies dial for long distance? Is it "1" like we dial "0" eg 09-nnn nnnn?
That could make sense - number coming through as 12nnnnnnnn, and your plan is putting 64 in front.

0 for mobile or STD calls (same as NZ) and 0011 for international.

coffeebaron

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#204531 31-Mar-2009 20:35

sbiddle:
coffeebaron: What do Aussies dial for long distance? Is it "1" like we dial "0" eg 09-nnn nnnn?
That could make sense - number coming through as 12nnnnnnnn, and your plan is putting 64 in front.

0 for mobile or STD calls (same as NZ) and 0011 for international.

Cool, that's one less theory then

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kiwiscoota

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#204534 31-Mar-2009 21:03

I was just reading the latest postings on this topic when my brother called my 2Talk voip number from an Australian landline so I took particular note of what was showing on the display screen.

The number appeared on screen as +006135157xxxx although after the call I scrolled back through the inward calls and it shows as simply 006135157xxxx (ie, without the leading + sign), in his case he lives in country Victoria so his area code is 03 and the phone numbers in his area all start with 51.