Anyone else having problems with their skypein number not working?

Ours is 04-889-xxxx but is not connecting from our Telstra phone, and Vodafone report it as not connected or invalid.  xxxx = 2303

Our skype account shows the number as active.

I've submitted 2 support requests to Skype but had no response.

I'm wondering if it's something to do with us having only initially purchased it for 3 months, and then renewing it (before the end of the 3 months) for another 12 months?

Anyone know any direct contact method for the peeps responsible for Skype phone interconnections in NZ, or to find out the status of 04-889-xxxx?

Ta
Peter