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berrys

225 posts

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#37207 9-Jul-2009 10:15
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Just moved onto the 2talk500 plan and making calls has been great. However, I can't seem to receive calls from 0800 based numbers - if thats at all possible (thats what my limited experience has put it down to).

My 2talk number is Christchurch based and I am using a Linksys SPA 2102 with 2talks recommened firmware version. I have gone through and checked all the 2talk settings.

First instance: My brother in law has a telecom landline in Christchurch. I can call him fine however he can't call me. He has a small business which has an 0800 number 'linked' to his landline. Most times it goes sraight to voicemail, other times, it has just rung once and when I pickup, theres nothing but silence and I get a voicemail message.

Second instance: Called the IRD and the wait time was too long, so I prompted to use their automated call back service. I have had the phone ring on 3 occaisions when they were meant to call me back, it rings once, I pickup and theres silence. I then get a voicemail msg which has the IRD automated voice recorded.

Anyone have this issue or know whats going on?

Thanks,

Shane


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old3eyes
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  #232987 9-Jul-2009 13:03
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Don't think it's got much to do with the 0800 number as they are inbound terminating numbers to the other business and when they call you back it is from their main landline number. Could be a problem in your setup. Have you tried getting other people to calls you. I have a 2talk number with a PAP2T and have never had any problems with people calling me..




Regards,

Old3eyes


berrys

225 posts

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  #232995 9-Jul-2009 13:22
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Hmmm, I've double checked with the setup guide on the 2talk site so my settings match. I've also called the number successfully using my vodafone mobile and our telecom landline number (which is not Chch based). I'll try and get someone to call it.

I emailed support a couple of days ago, but response yet. These forums are always quicker and better.

hairy1
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  #233002 9-Jul-2009 13:32
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Are you on an 028 number or have you been allocated a local number? Sometimes PABX's have not been updated to allow calling to 028 numbers. This has been documented before. Cheers, Matt.




My views (except when I am looking out their windows) are not those of my employer.




berrys

225 posts

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  #233005 9-Jul-2009 13:43
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A local number - 03 281 XXXX. Interesting though - thanks for the comment.

hairy1
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  #233008 9-Jul-2009 13:48
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I think the number allocation tables can get screwed up with the slightly different numbers. 2talk has been around long enough now though for these problems to be sorted out. What about the possibility of porting a number? You get a free number port with your 2talk 500. You could telecom customerlink a number and port it if you have a telecom account.




My views (except when I am looking out their windows) are not those of my employer.


berrys

225 posts

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  #233020 9-Jul-2009 13:59
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Just called support and they are looking into it - hopefully resolved.

We are on a total home package contract at the moment, so will have to stick with the telecom account. Might consider porting when the contract is up though - thanks for the idea.

berrys

225 posts

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  #233078 9-Jul-2009 15:11
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Problem has been resolved! Not sure what it was but the support guy must have found something. Thanks again for the suggestions.



old3eyes
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  #233088 9-Jul-2009 15:30
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Bet it was their translation tables.. Glad it's been sorted..




Regards,

Old3eyes


nate
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  #233292 9-Jul-2009 23:17
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old3eyes: Don't think it's got much to do with the 0800 number as they are inbound terminating numbers to the other business and when they call you back it is from their main landline number.


With 2Talk you can set your 0800 number as your outbound caller ID, I believe they are the only provider to allow this, and it's technically "not right".

old3eyes
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  #233400 10-Jul-2009 08:40
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From my experience with most SIP providers you can change your OG CLID to anything you want.




Regards,

Old3eyes


webwat
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  #236539 17-Jul-2009 19:40
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Or maybe 2Talk had recently allocated a new 03 numbering range that wasnt setup correctly with some other provider. At least they solved it pretty quickly.




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