Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




225 posts

Master Geek


# 37207 9-Jul-2009 10:15
Send private message

Just moved onto the 2talk500 plan and making calls has been great. However, I can't seem to receive calls from 0800 based numbers - if thats at all possible (thats what my limited experience has put it down to).

My 2talk number is Christchurch based and I am using a Linksys SPA 2102 with 2talks recommened firmware version. I have gone through and checked all the 2talk settings.

First instance: My brother in law has a telecom landline in Christchurch. I can call him fine however he can't call me. He has a small business which has an 0800 number 'linked' to his landline. Most times it goes sraight to voicemail, other times, it has just rung once and when I pickup, theres nothing but silence and I get a voicemail message.

Second instance: Called the IRD and the wait time was too long, so I prompted to use their automated call back service. I have had the phone ring on 3 occaisions when they were meant to call me back, it rings once, I pickup and theres silence. I then get a voicemail msg which has the IRD automated voice recorded.

Anyone have this issue or know whats going on?

Thanks,

Shane


Create new topic
8005 posts

Uber Geek
+1 received by user: 836

Subscriber

  # 232987 9-Jul-2009 13:03
Send private message

Don't think it's got much to do with the 0800 number as they are inbound terminating numbers to the other business and when they call you back it is from their main landline number. Could be a problem in your setup. Have you tried getting other people to calls you. I have a 2talk number with a PAP2T and have never had any problems with people calling me..




Regards,

Old3eyes




225 posts

Master Geek


  # 232995 9-Jul-2009 13:22
Send private message

Hmmm, I've double checked with the setup guide on the 2talk site so my settings match. I've also called the number successfully using my vodafone mobile and our telecom landline number (which is not Chch based). I'll try and get someone to call it.

I emailed support a couple of days ago, but response yet. These forums are always quicker and better.

 
 
 
 


2804 posts

Uber Geek
+1 received by user: 397

Trusted
Lifetime subscriber

  # 233002 9-Jul-2009 13:32
Send private message

Are you on an 028 number or have you been allocated a local number? Sometimes PABX's have not been updated to allow calling to 028 numbers. This has been documented before. Cheers, Matt.




My views (except when I am looking out their windows) are not those of my employer.



225 posts

Master Geek


  # 233005 9-Jul-2009 13:43
Send private message

A local number - 03 281 XXXX. Interesting though - thanks for the comment.

2804 posts

Uber Geek
+1 received by user: 397

Trusted
Lifetime subscriber

  # 233008 9-Jul-2009 13:48
Send private message

I think the number allocation tables can get screwed up with the slightly different numbers. 2talk has been around long enough now though for these problems to be sorted out. What about the possibility of porting a number? You get a free number port with your 2talk 500. You could telecom customerlink a number and port it if you have a telecom account.




My views (except when I am looking out their windows) are not those of my employer.



225 posts

Master Geek


  # 233020 9-Jul-2009 13:59
Send private message

Just called support and they are looking into it - hopefully resolved.

We are on a total home package contract at the moment, so will have to stick with the telecom account. Might consider porting when the contract is up though - thanks for the idea.



225 posts

Master Geek


  # 233078 9-Jul-2009 15:11
Send private message

Problem has been resolved! Not sure what it was but the support guy must have found something. Thanks again for the suggestions.

8005 posts

Uber Geek
+1 received by user: 836

Subscriber

  # 233088 9-Jul-2009 15:30
Send private message

Bet it was their translation tables.. Glad it's been sorted..




Regards,

Old3eyes


6344 posts

Uber Geek
+1 received by user: 401

Moderator
Trusted
Lifetime subscriber

  # 233292 9-Jul-2009 23:17
Send private message

old3eyes: Don't think it's got much to do with the 0800 number as they are inbound terminating numbers to the other business and when they call you back it is from their main landline number.


With 2Talk you can set your 0800 number as your outbound caller ID, I believe they are the only provider to allow this, and it's technically "not right".

8005 posts

Uber Geek
+1 received by user: 836

Subscriber

  # 233400 10-Jul-2009 08:40
Send private message

From my experience with most SIP providers you can change your OG CLID to anything you want.




Regards,

Old3eyes


1990 posts

Uber Geek
+1 received by user: 133

Trusted

  # 236539 17-Jul-2009 19:40
Send private message

Or maybe 2Talk had recently allocated a new 03 numbering range that wasnt setup correctly with some other provider. At least they solved it pretty quickly.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07


Techweek starting around NZ today
Posted 20-May-2019 09:52


Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00


New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30


Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11


Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23


Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11


Vodafone New Zealand sold
Posted 14-May-2019 07:25


Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25


Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39


Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25


Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13


The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41


Nokia 9 PureView available in New Zealand
Posted 6-May-2019 09:06


Motorola Solutions joins local partners to deliver advanced communications network in New Zealand
Posted 30-Apr-2019 21:50



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.