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152 posts

Master Geek

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# 37654 16-Jul-2009 14:33
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I have been using 2talk for making calls recently, I have found that often the calls have cut out e.g. I cannot hear the other person but they can hear me. It cuts back in but can be up to 20 seconds. I have asked 2talk but they don't seem to know why.

Anyone else had this?




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237 posts

Master Geek
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  # 236187 16-Jul-2009 16:46
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I've been using 2Talk for some time now (business use so it gets heavy usage) and have not experienced any issues with it cutting out.

What is your configuration ? Are you using an ATA or dedicated VOIP phone ?



152 posts

Master Geek

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  # 236267 16-Jul-2009 20:57
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I access 2talk via my desktop. Connection is Telstraclear cable (lightspeed) via wifi (N). I thought maybe it was the wifi but issue still happens when connected via ethernet cable.

I have played with the call quality settings good or excellent, makes no difference.




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237 posts

Master Geek
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  # 236271 16-Jul-2009 21:04
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is there other traffic on your internet connection when it cuts out ? I know that was a problem in my old office in Sydney with their voip service, anytime people were downloading large files, the voip service suffered with all sorts of issues.



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Master Geek

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  # 236274 16-Jul-2009 21:14
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No, not really.

I am starting to think if you want a reliable service you probaly need the dedicated hardware (i.e. Linksys SPA2102) to support it. The way my place is currenlty wired I might stick with the way it is.




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  # 236751 18-Jul-2009 20:28
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Could be a variety of different things.

How many computers on your network? Do some reading on the make/model of your cable modem, I've had issues with a particular brand of ADSL modem doing something similar. Changed it and the issue disappeared.

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