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225 posts

Master Geek


# 41640 21-Sep-2009 10:04
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Hi,

Having problems with my 2Talk setup and the customer service is, well, lacking.

I have a 2Talk 500 account with a Chch based number. I have no problems making calls, but incoming calls don't connect most of the time, probably 10% of the time. The phone doesn't ring at all. When I speak to the people trying to call, they say it just beeps, doesn't even go to message bank. When I login to the 2talk user options, it lists that a call has been trying to get through and that there was no answer from my end.

My setup is telecom broadband into a D-Link DSL 502T modem connected to a Linksys SPA 2102 ATA (all settings as per 2Talk setup guide) which then connects to my D-Link DGL-4500 router.

As I mentioned above, making calls works is fine. Internet speed seems as fast as it normally would be without the ATA and skype works fine too.

Any suggestions? Is the modem responsible? The ATA not suited to a modem to ata to router setup?

Thanks,

Shane

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5518 posts

Uber Geek

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  # 257313 21-Sep-2009 10:56
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Most likely a firewall issue through the 502T.
Make sure it has the lastest firmware and also put the SPA2102 in the DMZ zone.




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I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
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225 posts

Master Geek


  # 257317 21-Sep-2009 11:14
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Thanks - will try putting it in the DMZ first.

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