Agent login/logout with FreePBX

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magu

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#58383 10-Mar-2010 15:27

I'm going to finish a conversion from SwyxWare to Asterisk this Sunday and the last thing that I need to do is the support phone roster script I had originally devised in VBScript where whoever is on support for that period of 24 hours would call in to a certain extension, type a PIN and change the support phone number (essentially a follow-me) to another person.

How would I go about implementing such a setup in FreePBX? Agents and queues?

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sbiddle

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#305995 10-Mar-2010 16:10

It would probably be the easiest way of doing it.

The other way would be to do something with Time Groups / Time Conditions. I've never really played with this but if you had a fixed roster you could load a time group for each user which you could then use elsewhere.

magu

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#306004 10-Mar-2010 16:28

Thought so. I've set up day/night time IVRs using Time Groups and Conditions, but the rosters are rotating, usually in a cycle that is lower than the number of days in a week. Fixed roster wouldn't work in this case.

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dynamiccomputers

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#313130 30-Mar-2010 21:28

There is the daynight module that may work combined with time conditions, would allow you to easily modify on the fly

magu

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#313305 31-Mar-2010 07:13

Worked it out by creating custom extensions that I can select from an IVR menu (hidden options). The extensions ask for the agent number (each agent's extension) and a PIN. One IVR option to log in, one to log out. Works brilliantly.

"Roads? Where we're going, we don't need roads." - Doc Emmet Brown