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110 posts

Master Geek


Topic # 65666 5-Aug-2010 12:08
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My company uses 2talk for our voip solution - our phones seem to have stopped working and I can't get onto their website.

Anyone else having problems? 

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733 posts

Ultimate Geek
+1 received by user: 6


  Reply # 363582 5-Aug-2010 12:11
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must be i cannot call out but it shows on voip light is on 2talk.co.nz not working very odd




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110 posts

Master Geek


  Reply # 363584 5-Aug-2010 12:13
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They have just confirmed that they are having issues with their internet connection provider or something like that 

1598 posts

Uber Geek
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  Reply # 363588 5-Aug-2010 12:17
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I can load their website right now.
Not too sure about calls though.



110 posts

Master Geek


  Reply # 363594 5-Aug-2010 12:20
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Yeah their website is back - still no luck with the phones though.

259 posts

Ultimate Geek
+1 received by user: 11

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  Reply # 363602 5-Aug-2010 12:37
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just used my phone they had status updates on twitter



110 posts

Master Geek


  Reply # 363608 5-Aug-2010 12:45
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Yep, my phones are back up.

Just goes to show I need the landline redundancy solution. Have posted a question in another thread about that though :) 

259 posts

Ultimate Geek
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  Reply # 363615 5-Aug-2010 12:56
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Been using them for 7 months first time i can remember a fault.



110 posts

Master Geek


  Reply # 363617 5-Aug-2010 12:59
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sleepy: Been using them for 7 months first time i can remember a fault.
Yeah I've been using them for about that length of time as well. No faults before, and very cost effective as well.

23 posts

Geek
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  Reply # 363664 5-Aug-2010 14:25
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Between 11:40am and 12:05pm today 2talk lost Internet connectivity due to a fault with their upstream hosting provider.  The fault was not specific to 2talk but it meant that anybody connecting to 2talk over the Public Internet could not reach our platforms.  Customers with a direct connection to 2talk (not using the Public Internet) were unaffected by the outage and also our voice network was unaffected so anybody with call forwarding on unavailable/unreachable setup would have received their calls this way.  We recommend that customers setup call forwarding on unavailable to a cell phone or similar to avoid problems if their Internet connection to 2talk goes down.

We apologise for the outage and are looking to implement redundancy in our hosting in the near future so that a future issue with our upstream ISP has less impact on our customers and services.

If users still have any problems connecting to 2talk then please contact our support team.

Cheers,
Ray@2talk



110 posts

Master Geek


  Reply # 363673 5-Aug-2010 14:35
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gurumeditation: Between 11:40am and 12:05pm today 2talk lost Internet connectivity due to a fault with their upstream hosting provider.  The fault was not specific to 2talk but it meant that anybody connecting to 2talk over the Public Internet could not reach our platforms.  Customers with a direct connection to 2talk (not using the Public Internet) were unaffected by the outage and also our voice network was unaffected so anybody with call forwarding on unavailable/unreachable setup would have received their calls this way.  We recommend that customers setup call forwarding on unavailable to a cell phone or similar to avoid problems if their Internet connection to 2talk goes down.

We apologise for the outage and are looking to implement redundancy in our hosting in the near future so that a future issue with our upstream ISP has less impact on our customers and services.

If users still have any problems connecting to 2talk then please contact our support team.

Cheers,
Ray@2talk
Thanks Ray - I'll have to do that!!

Cheers 

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Uber Geek
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  Reply # 363682 5-Aug-2010 14:50
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gurumeditation: We recommend that customers setup call forwarding on unavailable to a cell phone or similar to avoid problems if their Internet connection to 2talk goes down.


Excellent advice Ray, that is a good suggestion as it covers most situations apart from an Xnet data centre outage.

Hopefully you'll be introducing redundancy soon on the link that went down Laughing

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Uber Geek
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WorldxChange

  Reply # 363694 5-Aug-2010 15:02
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graemeh:
gurumeditation: We recommend that customers setup call forwarding on unavailable to a cell phone or similar to avoid problems if their Internet connection to 2talk goes down.


Excellent advice Ray, that is a good suggestion as it covers most situations apart from an Xnet data centre outage.

Hopefully you'll be introducing redundancy soon on the link that went down Laughing



2talk do not use our Data Center ............Wink




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  Reply # 363720 5-Aug-2010 15:39
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maverick:
graemeh:
gurumeditation: We recommend that customers setup call forwarding on unavailable to a cell phone or similar to avoid problems if their Internet connection to 2talk goes down.


Excellent advice Ray, that is a good suggestion as it covers most situations apart from an Xnet data centre outage.

Hopefully you'll be introducing redundancy soon on the link that went down Laughing



2talk do not use our Data Center ............Wink



Oops, sorry I had a brain failure there, I saw 2talk, my brain read "Xtalk" and thought "that's the Xnet VOIP product".

Perhaps Xnet can sell 2talk a backup link - assuming of course that you don't both use the same upstream provider.

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Uber Geek
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WorldxChange

  Reply # 363729 5-Aug-2010 15:55
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No worries where happy with their Upstream provider Tongue out




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

51 posts

Master Geek


  Reply # 363936 5-Aug-2010 21:45
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I have 4 2Talk lines, one being an 0800 number, we have always had call forwarding on unavailable/unreachable to my Cell Phone. Never had any problems

:o)

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