Hi All,

I have a number of customers that are running on ageing analogue phone systems that are looking at upgrading to take advantage of voip/sip services to increase productivity and reduce communications costs however in most cases these customers do not want to invest in on premise IP PBX hardware and would prefer a “hosted” offering were they can simply purchase ip desk phones, POE switches, QOS router etc and connect these to a hosted pbx provider.

Most of these customers have branch or satellite offices and want to be able to transfer calls between extensions in various locations without the complexity of having to implement or manage vpn/wan/mpls connections back to an on premise phone system at head office.

The other key requirement for most customers is the ability to have some basic form of UC function to enable things like Click-To-Dial from Outlook, Click-To-Transfer Calls, Voicemail-To-Email and basic presence info for users regardless of their physical location.

I would really appreciate some guidance on providers that are offering this service in New Zealand and most importantly what their service/call quality is like and what their support is like is these will represent key business drivers over a “low-cost” offering.

Many thanks in advance.