Just wondering what the capabilities of Asterisk were, and if in fact it is what I am actually looking for. VOIP confuses me some what.
I want to create a virtual call centre where incoming calls will actually go across operators situated at home. So the mythical box will sit somewhere accept incoming calls and push them onto a free operator with a computer with voip software.
The mythical box will have to...
1/ Answer the call ask for a 5-6 digit code forward the code to the operator with the call.
2/ Notify how many operators are logged into the system.
3/ Priorities calls to operators logged into the queue the longest.
4/ Maintain sufficient logging so operators can be reimbursed.
To name a few things.
Can an Asterisk box sit on a regular phone line in a house or does it need some special hardware other than the trunk card.
Just spit ballin
Cheers
Jason
[Mod (N8): Fixed up typo]