SPA-2102 Registration Problem

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PhilTilson

6 posts

Wannabe Geek

Topic # 78957 11-Mar-2011 02:00

Hi -

First post - but already I feel at home in the Geek Zone!

As requested, I will try to give as much information as I can about this problem. I live in Spain and, some time ago, bought a Linksys SPA-2102 ATA. I also bought a UK DID from a company called Connexin and a Spanish DID from a Spanish company.

The Spanish server allowed me to 'map' that number onto my Connexin account, so that calls to either number rang my phone here. All worked beautifully. Then the Spanish provider went belly-up.

I have since been trying to get another Spanish DID in order to get back to where I was. I tried a number of providers, most of whom didn't even bother to reply to my questions about what I wanted to do. I had a couple of trial numbers from some providers, but we were unable to replicate the successful mapping of before.

So I decided I would buy both a Spanish and a UK DID from one provider - Localphone - and accept that I would have to tell all my contacts about the change my UK number. However...

I have been totally unable to get the SPA-2102 to register with the Localphone server. They have given me a second SIP ID and Password to try, but they both fail. If I run X-lite softphone, I can connect to the server with both accounts/passwords, so presumably they are valid.

I have been working with the Localphone support guy who has had me send a copy of the settings page. He assures me that these are all correct. Throughout this time, the Connexinaccount has been working fine, so I am happy that there is nothing wrong with either the SPA-2102 or my router. The softphone works ok, so it's not the router or internet connection.

But Localphone tech-guy has now said: "Unfortunately without being on your side of the network I think we have exhausted what can be accomplished via email support." - which leaves me with two purchased DIDs that I cannot use!

So that's the problem. Before I start sending reams of settings etc, does anyone have any quick ideas as to what might be happening here? If you want to see the settings page, I can send it as a .pdf.

Thanks

Phil

sbiddle

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Reply # 447463 11-Mar-2011 07:24

Without knowing your settings it's impossible to give any advice. Considering there are only ~5 settings required to get a succesful registration (SIP proxy, SIP username, SIP password and if the provider requires SIP AuthID setting AuthID=yes and SIP AuthID) the most likely cause is that you have simply entered these incorrectly.

PhilTilson

6 posts

Wannabe Geek

Reply # 447465 11-Mar-2011 07:43

I can understand why you would think that! But believe me, I have been working on this problem for several days now. I have re-entered the settings for each of the two accounts I have been allocated several times; I have sent copies of my settings to the support guy (who does not seem very highly motivated!); I have asked him to confirm on several occasions that the settings I have entered are correct.

The only one that is masked, of course, is the SIP Password, but if I've checked this once, I've checked it a couple of dozen times.

I was going to attach a couple of files showing the main settings pages, but it seems I'm not allowed to yet! So I have had to paste the text. Maybe someone who is truly familiar with these boxes (unlike me!) can spot something that looks wrong.

Is it likely to be anything to do with the fact that I have a separate connection on Line 2 (the one that is working), despite the fact that if I disable this, I still don't get Line 1 working?

Phil

Info System SIP Regional LINE 1 Line 2 User 1 User 2
Line Enable: yes
SIP Settings
SIP Port: 5060
Proxy and Registration
Proxy: localphone.com
Register: yes Make Call Without Reg: no
Register Expires: 3600 Ans Call Without Reg: yes
Subscriber Information
Display Name: Philip Tilson User ID: 5527849
Password: ************* Use Auth ID: yes
Auth ID: 5527849
Supplementary Service Subscription
Call Waiting Serv: yes Block CID Serv: yes
Block ANC Serv: yes Dist Ring Serv: yes
Cfwd All Serv: yes Cfwd Busy Serv: yes
Cfwd No Ans Serv: yes Cfwd Sel Serv: yes
Cfwd Last Serv: yes Block Last Serv: yes
Accept Last Serv: yes DND Serv: yes
CID Serv: yes CWCID Serv: yes
Call Return Serv: yes Call Redial Serv: yes
Call Back Serv: yes Three Way Call Serv: yes
Three Way Conf Serv: yes Attn Transfer Serv: yes
Unattn Transfer Serv: yes MWI Serv: yes
VMWI Serv: yes
Audio Configuration
Preferred Codec: G711u Silence Supp Enable: no
Use Pref Codec Only: no FAX CED Detect Enable: yes
DTMF Tx Method: Auto

-------------------------

Info System SIP Provisioning Regional LINE 1 Line 2 User 1 User 2 | advanced
Line Enable: yes
Streaming Audio Server (SAS)
SAS Enable: no SAS DLG Refresh Intvl: 30
SAS Inbound RTP Sink:
NAT Settings
NAT Mapping Enable: no NAT Keep Alive Enable: no
NAT Keep Alive Msg: $NOTIFY NAT Keep Alive Dest: $PROXY
Network Settings
SIP ToS/DiffServ Value: 0x68 SIP CoS Value: 3 [0-7]
RTP ToS/DiffServ Value: 0xb8 RTP CoS Value: 6 [0-7]
Network Jitter Level: high Jitter Buffer Adjustment: up and down
SIP Settings
SIP Port: 5060 SIP 100REL Enable: no
EXT SIP Port: Auth Resync-Reboot: yes
SIP Proxy-Require: SIP Remote-Party-ID: yes
SIP GUID: no SIP Debug Option: none
RTP Log Intvl: 0 Restrict Source IP: no
Referor Bye Delay: 4 Refer Target Bye Delay: 0
Referee Bye Delay: 0 Refer-To Target Contact: no
Sticky 183: no
Call Feature Settings
Blind Attn-Xfer Enable: no MOH Server:
Xfer When Hangup Conf: yes Conference Bridge URL:
Conference Bridge Ports: 3
Proxy and Registration
Proxy: localphone.com
Outbound Proxy:
Use Outbound Proxy: no Use OB Proxy In Dialog: no
Register: yes Make Call Without Reg: yes
Register Expires: 3600 Ans Call Without Reg: yes
Use DNS SRV: yes DNS SRV Auto Prefix: yes
Proxy Fallback Intvl: 3600 Proxy Redundancy Method: Normal
Voice Mail Server: Mailbox Subscribe Expires: 2147483647
Subscriber Information
Display Name: Philip Tilson User ID: 2317009
Password: ************* Use Auth ID: yes
Auth ID: 2317009
Mini Certificate:
SRTP Private Key:
Supplementary Service Subscription
Call Waiting Serv: yes Block CID Serv: yes
Block ANC Serv: yes Dist Ring Serv: yes
Cfwd All Serv: yes Cfwd Busy Serv: yes
Cfwd No Ans Serv: yes Cfwd Sel Serv: yes
Cfwd Last Serv: yes Block Last Serv: yes
Accept Last Serv: yes DND Serv: yes
Line 1
Linksys SPA Configuration http://192.168.0.1/admin/voice/advanced
1 of 2 08/03/2011 17:56
User Login basic | advanced
Copyright © 1992-2006 Cisco Systems, Inc. All Rights Reserved.
CID Serv: yes CWCID Serv: yes
Call Return Serv: yes Call Redial Serv: yes
Call Back Serv: yes Three Way Call Serv: yes
Three Way Conf Serv: yes Attn Transfer Serv: yes
Unattn Transfer Serv: yes MWI Serv: yes
VMWI Serv: yes Speed Dial Serv: yes
Secure Call Serv: yes Referral Serv: yes
Feature Dial Serv: yes Service Announcement Serv: no
Audio Configuration
Preferred Codec: G711u Silence Supp Enable: no
Use Pref Codec Only: no Silence Threshold: medium
G729a Enable: yes Echo Canc Enable: yes
G723 Enable: yes Echo Canc Adapt Enable: yes
G726-16 Enable: yes Echo Supp Enable: yes
G726-24 Enable: yes FAX CED Detect Enable: yes
G726-32 Enable: yes FAX CNG Detect Enable: yes
G726-40 Enable: yes FAX Passthru Codec: G711u
DTMF Process INFO: yes FAX Codec Symmetric: yes
DTMF Process AVT: yes FAX Passthru Method: NSE
DTMF Tx Method: Auto FAX Process NSE: yes
Hook Flash Tx Method: None FAX Disable ECAN: no
Release Unused Codec: yes FAX Enable T38: yes
FAX T38 Redundancy: 1 FAX Tone Detect Mode: caller or callee
Dial Plan
Dial Plan: (*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)
Enable IP Dialing: no Emergency Number:
FXS Port Polarity Configuration
Idle Polarity: Forward Caller Conn Polarity: Forward
Callee Conn Polarity: Forward

sbiddle

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Reply # 447522 11-Mar-2011 11:44

Hard to tell anything from that but the most obvious issue is that you're trying to register both lines on port 5060 which will cause issues with inbound calls. Line1 should be 5060 and Line2 5061.

You don't say what error message is on the SPA, is it simply registration failed?

PhilTilson

6 posts

Wannabe Geek

Reply # 447527 11-Mar-2011 12:10

I did wonder about the ports, and asked the support guy about it - but he hasn't responded! However, at one stage I did try changing the port number, and also disabled the second line altogether, but it didn't seem to make any difference.

The symptom is simply that the Line 1 light is not on, though Line 2 is. When I go off hook on Line 1, the light comes on and I get dial tone, but on dialling, I immediately get a US-style busy tone, and that's it.

There seems to be a facility on one of the Voice tabs to monitor errors, but I don't know how this should be set up. This definitely seems to be a registration problem, but I don't know why, as the same data works with the softphone.

Phil

sbiddle

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Reply # 447546 11-Mar-2011 14:06

Could well be that the standard Linksys USA dialplan doesn't support the numbers you are calling and therefore only passes through a partial number.

PhilTilson

6 posts

Wannabe Geek

Reply # 447706 11-Mar-2011 22:53

OK, but surely the SPA-2102 should at least register with the server? The on-screen diagnostics suggest that it is not registered, and never has been.

<quote>
Line 1 Status
Hook State: On Registration State: Failed
Last Registration At: 0/0/0 00:00:00 Next Registration In: 9 s
<unquote>

I'm assuming that the dialling plan only comes into play once I actually dial?

Phil

sbiddle

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Reply # 447739 12-Mar-2011 08:30

PhilTilson: OK, but surely the SPA-2102 should at least register with the server? The on-screen diagnostics suggest that it is not registered, and never has been.

Line 1 Status
Hook State: On Registration State: Failed
Last Registration At: 0/0/0 00:00:00 Next Registration In: 9 s

I'm assuming that the dialling plan only comes into play once I actually dial?

Phil

Yip. Failed registration means that you're using incorrect registration settings.

PhilTilson

6 posts

Wannabe Geek

Reply # 447757 12-Mar-2011 10:07

Yip. Failed registration means that you're using incorrect registration settings.

Now, when you say "registration settings", what exactly do you mean? Are we talking SIP ID, Password and Proxy Server, or is there something else? Because this is what the support guy has sent to me:

I am quite sure the settings are correct on your SPA2102 as we use SPA941's in the office. The only other page you need to change would be the 'Phone' tab.

to which I replied:

Not sure what I might have to change there!

I have attached print-outs of the Info, SIP, Line1 and User1 pages from the SPA-2102. Could you look over them, please, and make sure everything is as it should be?

In particular, can you please confirm:

That the settings on the SIP page are correct. I don't know what these mean.

That on Line1, the Port is correct at 5060; Make Call Without Reg should be NO; Use Auth ID should be YES; Auth ID should be the same as User ID; all the supplementaries should be YES; that the Codec should be G711u (the other line uses G711a).

That the settings on User1 are correct.

I simply cannot believe that there isn't something staring us in the face that is stopping this from working!

and he countered:

Again everything looks fine in the settings pages you have sent me .

Well, sorry, but I just don't know where to go from here! The provider support people say everything is ok. If I use the same settings in X-link I have no problems. So what the hell's wrong??

Phil

PhilTilson

6 posts

Wannabe Geek

Reply # 447776 12-Mar-2011 11:30

It's a strange world.

Whilst awaiting a reply to my latest e-mail to the support guy, and about to set the Expire option on my account, I decided to try one last desperate move, and entered the User Factory Reset code (877778) into the SPA-2102. According to the manual: "The Phone Adapter will reboot and all user-configurable settings will be reset to their factory default settings".

Except they weren't! The equipment rebooted, and all four lights came on. Mystified, I looked at the settings and found that they were all still there, including the Localphone ones. So I tried dialling out - and everything worked fine! I tried dialling in, and that worked fine too, with both the UK and Spanish numbers ringing my phone here.

So you might like to make a note of this in case anyone else gets a similar problem. I have no idea why it fixed it - or what it actually did - but since everything now appears to be working, I'm just going to run with it.

Very odd.

Phil

sbiddle

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Reply # 447790 12-Mar-2011 13:03

The user factory reset code only deletes a small number of user configured settings, it doesn't delete the bulk of the configuration options. A factory reset does this (73738#).

I suspect that there was a setting that you did change that has now gone back to the factory default causing the adapter to work.

shaopu

94 posts

Master Geek

Reply # 448554 15-Mar-2011 13:55

i have had exact same problem.. it kept on failing on registration, i have just signed up a provider call voipcheap who are base in europ.. it iphone apps works fine while the SPA3102 is not working simply failed with registration.. i will try the factory reset then..
thanks

Ivor

64 posts

Master Geek

Reply # 452606 27-Mar-2011 23:33

Consider NAT issue.
Make sure "NAT Interval" is set and turned on in your ATA.

If multiple trunks & DDI are used, maybe using an Asetrisk server (1.6 or above) and set "qualifyfreq=1" to your endpoint is easier to get the things done??