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111 posts

Master Geek

# 79000 11-Mar-2011 10:23
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I've had a VOIP phone with my ISP for about a year and up until just before Christmas it was going fine.  Then it started cutting out on phone calls.  People could hear me, but I couldn't hear them.  The ISP has made numerous changes at their end which work for a few days then I'm back to square one.  Yesterday was the worst and now I have to think about dropping the phone for a mobile.

Before I do, does anyone have any ideas?  I've had one visit from the ISP who just seemed to take the battery out of the phone and put it back in again.  Not a lot of help.

Oh and I'm not a geek, so make it easy to understand please?  Wink

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391 posts

Ultimate Geek


  # 447557 11-Mar-2011 14:40
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It's either going to be your connection, your equipment or the service.

If the voice is breaking up then it points to your connection/bandwidth or the service. If the voice just cuts out completely then it's possible that it's your equipment. Really there are a lot of variables so it's hard to just guess.

To test whether it's the service you could sign up with a different service and see if that works. Perhaps 2Talk as they have a free account that you could use for testing.

To test the equipment you will need a different router and/or phone so it's easier to start with the service. You could take your phone to another Internet connection too which may help to narrow things down.

111 posts

Master Geek

  # 447584 11-Mar-2011 15:23
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I have two phones here, one old telecom phone and the newer one. Both have the same problems with the line.


391 posts

Ultimate Geek


  # 447585 11-Mar-2011 15:25
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Sounds like you're using an Analog Telephone Adapter (ATA). If so the two analog phones you have will have nothing to do with it.

111 posts

Master Geek

# 447765 12-Mar-2011 10:59
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Had some good news.  My ISP is making adjustments at their end and as of this morning, my phone service was very clear!  Thanks for the help.

189 posts

Master Geek

  # 451858 25-Mar-2011 19:14
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What changes did they make, if you are able to share ...


111 posts

Master Geek

  # 451859 25-Mar-2011 19:28
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They were working on it most of the weekend, but apart from "numerous adjustments", I don't have details.

189 posts

Master Geek

  # 451864 25-Mar-2011 19:38
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Ah, thanks.

Just the usual then ("we screwed with a whole bunch of stuff that was wrong but don't know which meddle did something").


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