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635 posts

Ultimate Geek
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# 83386 15-May-2011 20:00
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Hi All,

I understand, particularly with Office 365 anyway that you can setup a call so that if it goes unanswered and to voicemail, the call at that point is forward to Microsoft servers for the voicemail recording and subsequent integration with outlook.

Note this is more than just the VoIP provider recording the call and forwarding it to your designated email!

Some good overview documents on it here ; http://community.office365.com/en-us/w/exchange/exchange-online-unified-messaging.aspx

Does WxC (or any other provider for that matter) know about this? Will it work with any of them?

Thanks

-Al

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Ultimate Geek

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  # 469418 15-May-2011 22:17
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A great question. This is on my list to investigate but I haven't got very far with it yet. At this stage it's probably a matter of reading through a chunk of documentation on Microsoft's site (there is a lot on Office 365). The bulk of the documentation I've seen so far refers to integrating with either Lync (on premise - not the Office 365 version) or on an premise PBX. I haven't seen any reference to using it with an Internet based Telephony Server Provider (TSP).

I've just started collating some basic NZ relevant Office 365 resources over at Office365NZ.com and will try and put up something about Office 365 UM in the future.




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  # 469427 15-May-2011 22:37
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Have just done some quick research on this and it seems unlikely this will be supported - at least in the beta or RTM release of Office 365.




 
 
 
 


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  # 469452 16-May-2011 00:36
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if you can do it with Lync or other on premesis IP-PBX installs, then I dont see why it couldnt be done with a VoIP provider that supports SIP trunks.

If you couldnt do it directly, then you could probably install a SIP Proxy on premesis (well, it could be in a datacenter) and hook up that way




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