Quick help with setting up a SPA2102 with TCL Cable

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lchiu7

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#88416 15-Aug-2011 22:53

Just got one of these which was branded for VFX but it is not locked and I am guessing it could be deployed for any VoIP provider.

I haven't decided which one to go with yet so I thought I would try a US SIP provider which I have.

Anyway it's easy enough to configure the LAN settings and the Line settings I think but I must be blind or something since I can't work out how what to put in the WAN settings so this device won't connect to the Internet.

I have it connected to my local LAN and presumably the only network connection I need is from the LAN port to my router. But it's then it's not clear to me what I should be putting in the WAN settings. I don't think it's DHCP, and certainly not PPoE for a cable modem connection so should be static IP? Should I put in my static IP from TCL? Did try that but Internet connection.

Thanks for any pointers.

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maverick

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#507089 16-Aug-2011 05:56

The device plugs uses the WAN to talk to the out side world, you need to plug the WAN into the your router not the LAN, yes it is DHCP by default

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lchiu7

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#507143 16-Aug-2011 09:43

OK thanks. I plugged the LAN cable into the Internet port and now the Internet light comes on. I didn't have time to check the WAN settings but they might still be Static IP.

Can I assume that once you configured the device using the ethernet port (seems really fiddly to do it using the IVR) and you have that set, you connect the router to the ATA Internet port?

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sbiddle

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#507147 16-Aug-2011 09:53

lchiu7: OK thanks. I plugged the LAN cable into the Internet port and now the Internet light comes on. I didn't have time to check the WAN settings but they might still be Static IP.

Can I assume that once you configured the device using the ethernet port (seems really fiddly to do it using the IVR) and you have that set, you connect the router to the ATA Internet port?

Yes. You will probably also want to enable WAN access in the web interface (disabled by default), you can then connect to the device from your local network.

lchiu7

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#507252 16-Aug-2011 12:21

Thanks - will try it out when I get home.

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lchiu7

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#507319 16-Aug-2011 14:17

Thanks that all worked fine. Now to work out which local VoIP provider I want to use.

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lchiu7

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#507712 17-Aug-2011 09:37

Connected up to a US SIP provider which has given me a CA area code. Called a friend in the same area code and he was pretty surprised when he picked up the phone. He knows I am in NZ but his callerid showed a California number!

Call quality was excellent and this is with a US SIP provider, not a local one. Pretty hard to tell the difference between this call and a local POTS call.

I am now motivated to ditch my landlines so I guess VFX is the best bet out there? I just need to make sure that the service supports a monitored alarm.

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maverick

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#507717 17-Aug-2011 09:42

No we will not, no provider will if it's analogue based I'm afraid, you can check if your alarm is IP capable or has IP upgrade options

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lchiu7

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#507760 17-Aug-2011 10:35

maverick: No we will not, no provider will if it's analogue based I'm afraid, you can check if your alarm is IP capable or has IP upgrade options

Can you explain that please? If the ATA presents a standard analogue interface so that a regular POTS phone just plugs in and works, how does make an alarm that is connected to the same phone lines work differently?

My goal was to plug my ATA to a jackpoint and present the dial tone to all phones including the alarm in the house. Or am I missing something here?

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maverick

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#507770 17-Aug-2011 10:43

Yes you are sorry, Alarms using different methods for contacting their services but are fundamentally it's a modem based service, these do not reliably work over IP based systems, effectively your using low speed service over high speed access and these did not work well over VoIP,

Modem based services companies need to be moving to newer technology, NZAlarms have IP based alarm services and you will see EFTPOS has been moving to IP based terminals , a lot of Alarm companies haven't bothered and will get left behind in the new IP / UFB world , Sky is in the same boat, they have different models of modems in different boxes, some work some don't over IP services.

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sbiddle

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#507795 17-Aug-2011 11:10

lchiu7:
maverick: No we will not, no provider will if it's analogue based I'm afraid, you can check if your alarm is IP capable or has IP upgrade options

Can you explain that please? If the ATA presents a standard analogue interface so that a regular POTS phone just plugs in and works, how does make an alarm that is connected to the same phone lines work differently?

My goal was to plug my ATA to a jackpoint and present the dial tone to all phones including the alarm in the house. Or am I missing something here?

There are two main alarm protocols - one is DTMF based, and the other is a modem.

ContactID is the most common and uses fast DTMF tones to send the signalling. With VoIP RFC2833 is the most common way of sending DTMF tones, which are sent as signalling rather than in-band within the RTP audio stream. Most ATA's struggle with the speed of the tones, and therefore can't decode properly to send them. Setting in-band DTMF can solve this but this will only work using the alaw or ulaw codecs and if there is transcoding in the audio path (such as to G.729) this will break things.

lchiu7

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#507849 17-Aug-2011 12:24

Well after a long chat with my security company I am going to investigate a cellphone solution. That won't require me to try to connect the alarm module to the Internet at home and also since it will be run off the battery in the alarm unit, will still work when my Internet goes down or the house loses power.

Just waiting to find out how much that is going to cost.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

lchiu7

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#513798 30-Aug-2011 09:48

Alas it's going to cost me $20 more a month for monitoring. That in itself isn't so bad but the cellular unit is $500(!) so the ROI is not going to stack up. I guess I will remain with POTS for a while.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.