Need help with VOIP provider

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10 posts

Wannabe Geek

Topic # 89584 5-Sep-2011 19:47

We have recently moved house, previously had (reasonably) good service from Compass, VOIP. They are unable to provide a 'phone service at our new address, but can supply broadband. I think it's a speed issue, though they didn't really let on. My upload speed is around 250k. I am having huge difficulty finding another provider, 2talk, VFX, Kiwilink etc. but recently have been trying very hard for the Orcon Genius plan. After incredibly frustrating and lengthy holding on the 'phone (I know all the songs) over the last couple of months and some incredible disinformation surrounding copper and fiber (you can't have genius because you have fiber/you can't have genius because you don't have fiber) they have finally come back with"we can not connect you up to Genius.Installers came back and said that the area is fibre fed, therefore it is not ADSL compatible." I thought all exchanges were connected through fiber these days. There is no fiber to our house, it's copper and I've seen it with me own peepers.I think it's an exchange issue, or is it? We are RD2 Waiuku. Any help gratefully appreciated.

jjnz1

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Reply # 517106 5-Sep-2011 20:15

So what you are saying is that:

1. You are too far away from an exchange (your rural RD2) so you get low ADSL1 speeds?
2. You cant find a VOIP phone line provider? who will set you up from start to finish (auto provision?)
3. They're mentioning something about fiber? Maybe you haven't been cabnetised yet? Hense the low ADSL1 speeds
4. Maybe you have been put onto a waiting list for broadband because there is not enough ports available?

You should know:
1.Orcon Genius are no longer accepting any NZ connections
2. If you live too far away from an exchange/cabinet, your speeds may be too low for VOIP (not likely)

Why can't you just sign up to 2Talk VOIP? They will provide a service even if you think you can't get it

Why not get a standard normal phone line? Maybe your trying to say that you can get a normal phone, but not broadband?

You didn't explain yourself properly, and I can't really understand what your saying. You need to structure your sentences better. Give it another go.

sbiddle

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Reply # 517108 5-Sep-2011 20:18

Telecom have a provisioning tool that any ISP can use that'll give an instant answer as to whether a house can receive broadband, and an estimate of sync speed. It's probably clear that you're outside the coverage area at present. I would suspect you're confused about the fibre/copper scenario so ignore that, as it's irrevelent in your case.

Since you haven't given us your address there is no way for anybody else to check, but you can check yourself on www.telecomwholesale.co.nz/maps to see if you'll be covered by all the new cabinets in the area towards the end of this year.

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10 posts

Wannabe Geek

Reply # 517172 5-Sep-2011 21:46

1. You are too far away from an exchange (your rural RD2) so you get low ADSL1 speeds?

Yes

2. You cant find a VOIP phone line provider? who will set you up from start to finish (auto provision?)

Yes

3. They're mentioning something about fiber? Maybe you haven't been cabnetised yet? Hense the low ADSL1 speeds

Cabnetised isn't in the local vocab. As far as I know, it isn't happening out here.

4. Maybe you have been put onto a waiting list for broadband because there is not enough ports available?

Nope

You should know:
1.Orcon Genius are no longer accepting any NZ connections

WHAT??? Is this true? Why are they running this huge "Orcon Genius," promo???
Incidentally, they have already sent me their box of tricks, twice. The modem/router thing plus detachable phone. Then later, (both times) informed me they can't connect me.

2. If you live too far away from an exchange/cabinet, your speeds may be too low for VOIP (not likely)

Why can't you just sign up to 2Talk VOIP? They will provide a service even if you think you can't get it

I have tried them, they just stopped talking/replying. Maybe there is an insurmountable problem with our area, but I don't think so. My credit rating is still ok I think.....but there was that tv licence thing back in '78...........

Why not get a standard normal phone line?

With Telecom/Telstra. Rather poke red-hot needles into my eyes.

Maybe your trying to say that you can get a normal phone, but not broadband?

Yep...but I also love the economy of voip.

You didn't explain yourself properly, and I can't really understand what your saying. You need to structure your sentences better. Give it another go.

Sorry, this happens often when one is frustrated. Nice to hear concern about sentence structure...haven't heard that since my English master stopped banging me about the head at Grammar School.
Thanks,

Shep.

techmeister

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Reply # 517196 5-Sep-2011 22:44

I presume because you said in your OP you have an upload speed of 250K that you have broadband.
So all you need to do is open up a free 2talk account (no talking needed) get a SPA2102 ATA and
follow SBiddle's guide to Auto provision it, put your 2talk number and password in it and your away laughing.
If you use the G729a codec you should have enough bandwidth for that no matter what your speed.
If all works well get a proper phone number or port one.
hope that helps.

Now on 2talk Network and it's better.

fligh

10 posts

Wannabe Geek

Reply # 517231 6-Sep-2011 00:03

Thanks so much, I will try as you suggest, and let you know the outcome.

Help very much appreciated.