We have recently moved house, previously had (reasonably) good service from Compass, VOIP. They are unable to provide a 'phone service at our new address, but can supply broadband. I think it's a speed issue, though they didn't really let on. My upload speed is around 250k. I am having huge difficulty finding another provider, 2talk, VFX, Kiwilink etc. but recently have been trying very hard for the Orcon Genius plan. After incredibly frustrating and lengthy holding on the 'phone (I know all the songs) over the last couple of months and some incredible disinformation surrounding copper and fiber (you can't have genius because you have fiber/you can't have genius because you don't have fiber) they have finally come back with"we can not connect you up to Genius.Installers came back and said that the area is fibre fed, therefore it is not ADSL compatible." I thought all exchanges were connected through fiber these days. There is no fiber to our house, it's copper and I've seen it with me own peepers.I think it's an exchange issue, or is it? We are RD2 Waiuku. Any help gratefully appreciated.