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3889 posts

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Topic # 89676 7-Sep-2011 09:10
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Per Mav's comments, I thought I might start a new thread.

sbiddle: I'm still totally lost here as to what this has to do with Telecom or why you think they should be responsible for collecting your details. Your relationship is with your telco. Is is their job to do this. Are they doing this now? I don't know because they're not my telco.

If you change your address you don't contact NZ post to change the billing address of every piece of mail you get. While they can provide a forwarding service it's up to you to contact businesses that you have a relationship with to update their details to ensure your mail is addressed correctly in the first place.

Steve I agree some great comments there that have changed my thinking over night.

Your NZPost comment is very valid I think.  You are quite right that I don't expect NZ Post to tell all my mailers my new address and thinking that Telecom should do the same just because they answer the 111 telephone calls first, is silly as well.

The 111 agencies should set up an address system and provide an interface that members of the public can validate their address.

The system should be set up in such a way that service providers can, if they choose (with no obligation) provide this service to their customers.

As a member of the public, there should be a simple way for me to validate that the information held by the 111 service is correct. 

Given how often telco providers make mistakes with information held in their systems, to expect them to store and pass the correct information is foolish on my part.

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3889 posts

Uber Geek
+1 received by user: 164

  Reply # 517937 7-Sep-2011 09:29
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maverick: Don always nice to read your comments but all I can say is that whilst you a big believer in the technology I'm not sure you believe in the big picture stuff, your comments that 111 with Telecom has no social responsibility highlights this and I'm sure most of NZ will disagree,

Sorry my bad here, words missed in translation.

I am only suggesting that Telecom doesn't have to have a social conconious, not that it doesn't have one.

My view is that private companies are not required to consider the social impacts of what they do past regulatory requirements. I agree that it makes good business sense to do so, but that doesn't impose an obligation.

maverick: also not being in the loop in the industry you really have no idea how hard, complicated and slow it is when you have to meet regulated conditions and make no mistake here this industry has regulations that responsible Telco's need to adhere too, nowadays we have working parties between all the main telcos where we work together to better the telco network for country and to comply with the regulations being laid out for us by regulatory bodies, you may not like it but frankly you are not involved with it because you don't work in the industry,

I started working with telecommunications CPE 22 years ago. I've spent most of that time working on small inovative products at the fringe, to deliver something of value to people who were finding the 'establishment' was simply to expensive for them.

With respect to how quickly industry works with regulators. VoIP technology has been on the radar for over a decade now. It's starting to become mainstream outside of corporte business.

4 years of working parities and the industry has been unable to get the simplest task of getting a simple system for giving the consumer the ablilty to tell 111 their address, to every single provider of services in the country.

No, you are quite wrong, I have every idea just how hard working with regulators is and can be. I have every idea about the unwillingness of parties to agree and move quickly in the interests of the community. I have every idea about how people like me make simple solution susgestions, only to be drowned in a tirade of often, stupid comments in response about why something won't work.

The last time we had this discussion on this list about 111 and addresses, someone suggested that if there was a simple way for me to update my address then it would get abused by someone with a vex to kill me or someone else.

In the mean time, my address details still are not updated with 111 as a result. No one seems to care about that fact. No one seems to care that Mr 3 doesn't know his address yet. People seem more concerned with telling me I don't understand industry and that simple solutions would be abused.

maverick: So always nice to see what your thinking and it's great to see your a fan of the technology but IMHO I really see you as a cowboy who doesn't care about New Zealand's network quality or integrity of deploying Next Generation Services and it's all about "wow this is really cool" and I'm actually glad you promote someone else service, seems to be a match made in Heaven

If by 'cowboy' you mean someone who is willing to help a customer get a 'lesser' product or service over the choice of 'no service', then yes I am a cowboy.

Personally I regard 'cowboys' as 'inovaters'

With respect to representing your service, wow, just wow! I would have thought that you'd want someone like me presenting the benefits of your service of those of other service providers given the level of quallity you claim your service to have.

I would have thought the very last thing you'd want anyone doing is promoting a service that is below the standard you perceive that New Zealanders should have.

With respect to my representation of the product. I've made it very clear that so far I've sold 2 services - one to my neighbour who is helping me trial it and one to my parents who are also helping trial it (both of which have mobile and Telecom services still in place in their homes).

This is after almost 12 months. So to suggest that I am some cowboy who doesn't care about network integrity and making any effort to best understand his products and services before he starts pushing them, pffft... ok.

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