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Topic # 92672 3-Nov-2011 16:55 Send private message

Knowing a move to Melbourne has been on the cards for a while, I registered a local number in Melbourne through 2talk a few months ago.

I use 2talk at home for my NZ numbers and find the feature set great and the platform stable enough for my needs. I am however having some issues with my Melbourne number, in that some calls in simply fail. I did a lot of testing from my Vodafone mobile and found that some calls were simply 'disconnected' when I dialed the number.

I first logged a ticket with 2talk 59 days ago with call details and they confirmed they had an issue with their 'upstream provider'. A few days later they wrote to me again to say the issue had been fixed. I did some more testing and it has not, so I replied to the ticket again with some more examples.

I'm yet to hear back, and have sent a follow up, but does anyone know who 2talk gets their numbers off in Oz? The number is (61) 03 9099 02xx. I'm wanting to know who owns the range so I can look at porting the number to another provider where incoming calls do not fail.

The other downside is that I can't dial out over the number as a 'local' call. Even if calling another Melbourne number I have to dial in the form of 00 61 3 xxxx xxxx




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  Reply # 543590 10-Nov-2011 11:51 Send private message

Who owns/is allocated a number range in Australia can be looked up on the ACMA website here
web.acma.gov.au/numb/openAccess/inquiry/viewAllocationSearch.do

Looking up the number range you provided (03909902xx) shows that block is allocated to Optus and held by Symbio Networks who are a VoIP wholesaler that some Voice Service Providers [VSPs] like 2talk and MyNetFone seem use.

Number portability in Australia relies on porting agreements between carriers. As the number you want to port is allocated to Optus, if the VSP you want to move to has an agreement with Optus then you shouldn't have a problem. If there is no agreement between Optus and your VSP of choice then you will need to look elsewhere.
Finding out which VSPs have porting agreements with Optus will come down to trying to dig up the info on their website/the internet or calling them and finding out directly from them.

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  Reply # 543791 10-Nov-2011 15:36 Send private message

You'll probably find your number can't be ported. It's a complex system over there for landlines, as explained above. There are VoIP providers who provide ACMA numbers that can be ported, but you'll typically pay a premium for such DDI's.


 

 



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  Reply # 543797 10-Nov-2011 15:45 Send private message

You should get a MyNetFone number... I have a plan with one hundred untimed national calls, and a Melbourne number. Handy because sister-in-law lives there, so we have "local" calls that ring here in Wellington.






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  Reply # 543953 10-Nov-2011 20:34 Send private message

I ended up speaking with 2talk support. I'm now registering to the 2talk.com.au server which automatically makes the trunk behave like a proper local number, so I can now dial out in a normal local format.

They have also escalated the issue I was having with incoming calls which seems to be getting somewhere and they were making a bunch of test calls to the number yesterday.

Looks like everything will be working well soon, which is good as I have Auckland and Napier numbers with 2talk, which means the simplicity of one provider for everything. I forward all incoming calls to one of the numbers so have 1 voicemail box as well. Use the individual trunks for dialing out local calls.




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