2Talk Answer Lag?

Forums › VoIP › 2Talk Answer Lag?

Dtwo

16 posts

Geek

#94625 15-Dec-2011 10:04

Hi,

I use 2talk a lot for my work, and I have noticed there is quite substantial answer lag. I have tested this by calling my own landline and have confirmed that this is an issue. There might be a delay of up to even 2 seconds, between which the other party answers the phone, and when my side starts ringing and their voice comes through. This can be quite embarassing, as it means I often miss their introduction and sometimes will ask for the person who I am speaking to.

It doesn't happen all the time, I might say about ~20% of the time, but it seems somewhat random. Has anyone else experienced this or can offer any solutions?

Thanks

coffeebaron

6304 posts

Uber Geek
+1 received by user: 3567

Trusted

Lifetime subscriber

#558210 15-Dec-2011 10:56

Check your internet connection for high latency / peak time congestion. Also could be firewall issue on your router.

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

jjnz1

1371 posts

Uber Geek
+1 received by user: 195

Lifetime subscriber

#558219 15-Dec-2011 11:12

I have started to notice this also on my 2Talk lines. I'll pick up the phone and have to wait a few seconds until I can hear the other party, by which time they would have already said hello etc.

I have only noticed this in the last month or so, and I personally have not tried to fix it in anyway.

My net connection is running at under 5% average load up and down, my latency seems fine, and my modem (Frtiz box) is my VOIP router also.

So without rebooting my modem, maybe its something at 2Talks end?

Have you lodged a ticket with them about it? (it doesn't bother me that much ATM, so I am not going to)

networkn

Networkn
32862 posts

Uber Geek
+1 received by user: 15453

ID Verified

Trusted

Lifetime subscriber

#558224 15-Dec-2011 11:20

Agreed I see it too. I think I am pretty much done with 2talk, never really been a happy customer, thier support is crap (in my opinion) and really does speak to the adage you gets what you pays for.

If I could find another supplier that would allow me to use 2 access points on the same number and it was a straight forward setup, I'd be gone.

jjnz1

1371 posts

Uber Geek
+1 received by user: 195

Lifetime subscriber

#558229 15-Dec-2011 11:26

networkn: Agreed I see it too. I think I am pretty much done with 2talk, never really been a happy customer, thier support is crap (in my opinion) and really does speak to the adage you gets what you pays for.

If I could find another supplier that would allow me to use 2 access points on the same number and it was a straight forward setup, I'd be gone.

How hard can it be to create our own?