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3 posts

Wannabe Geek


# 95898 16-Jan-2012 13:28
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We are using SNOM 360 and Linksys SPA942 Voip phones.
To keep the phones running we have to frequently disconnect and reconect the power to the ATCOM server.

The main symptons are as follows;

1. Inability to call out. Trigger unknown
2. Inability to receive calls. Trigger unknown.
3. Inability to transfer a call to another extension. Trigger Unknown.

We resove the above by disconnecting the power from the ATCOm server. We wait 15 secs and then reconnect.
If this does not work we reboot the server and then reboot each phone.

We are trying to locate an engineer from Hamilton who can come and assist us.
Does anyone know who may be able to assist

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  # 569460 16-Jan-2012 14:16
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Who set the system up for you?



3 posts

Wannabe Geek


  # 569470 16-Jan-2012 14:22
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Our system was set up by our previous General Manager who was very proficient in IT.
He has now moved to another company

 
 
 
 


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  # 569479 16-Jan-2012 14:42
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Optimiseart: Our system was set up by our previous General Manager who was very proficient in IT.
He has now moved to another company


Cowboy style no documentation at all I presume? 

Have you checked for contact detail stickers on the hardware (pbx, phones etc)? 

You may have to dig into your accounting invoices to see if there is a vendor/consultant etc you can call for support.



3 posts

Wannabe Geek


  # 569501 16-Jan-2012 15:31
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Good suggestion.
The ATCOM box is from Nicegear I will try them
Many Thanks

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  # 569511 16-Jan-2012 16:01
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Hi Andrew,

I'm in the Waikato area and may be able to help here. Will send you my details. What VoIP provider(s) are you using?

Thanks
Fraser




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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