Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3 posts

Wannabe Geek


Topic # 95898 16-Jan-2012 13:28
Send private message

We are using SNOM 360 and Linksys SPA942 Voip phones.
To keep the phones running we have to frequently disconnect and reconect the power to the ATCOM server.

The main symptons are as follows;

1. Inability to call out. Trigger unknown
2. Inability to receive calls. Trigger unknown.
3. Inability to transfer a call to another extension. Trigger Unknown.

We resove the above by disconnecting the power from the ATCOm server. We wait 15 secs and then reconnect.
If this does not work we reboot the server and then reboot each phone.

We are trying to locate an engineer from Hamilton who can come and assist us.
Does anyone know who may be able to assist

Create new topic
24994 posts

Uber Geek
+1 received by user: 4880

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 569460 16-Jan-2012 14:16
Send private message

Who set the system up for you?



3 posts

Wannabe Geek


  Reply # 569470 16-Jan-2012 14:22
Send private message

Our system was set up by our previous General Manager who was very proficient in IT.
He has now moved to another company

 
 
 
 


8020 posts

Uber Geek
+1 received by user: 384

Trusted
Subscriber

  Reply # 569479 16-Jan-2012 14:42
Send private message

Optimiseart: Our system was set up by our previous General Manager who was very proficient in IT.
He has now moved to another company


Cowboy style no documentation at all I presume? 

Have you checked for contact detail stickers on the hardware (pbx, phones etc)? 

You may have to dig into your accounting invoices to see if there is a vendor/consultant etc you can call for support.



3 posts

Wannabe Geek


  Reply # 569501 16-Jan-2012 15:31
Send private message

Good suggestion.
The ATCOM box is from Nicegear I will try them
Many Thanks

4914 posts

Uber Geek
+1 received by user: 1953

Trusted
Subscriber

  Reply # 569511 16-Jan-2012 16:01
Send private message

Hi Andrew,

I'm in the Waikato area and may be able to help here. Will send you my details. What VoIP provider(s) are you using?

Thanks
Fraser




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Behind Spark’s slow-burn 4.5G plan
Posted 26-Jun-2017 16:23


Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21


Spark New Zealand prepares for 5G with Nokia
Posted 14-Jun-2017 12:16


The future-proof 10.5-inch iPad Pro
Posted 13-Jun-2017 18:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.