Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3 posts

Wannabe Geek


Topic # 95898 16-Jan-2012 13:28
Send private message

We are using SNOM 360 and Linksys SPA942 Voip phones.
To keep the phones running we have to frequently disconnect and reconect the power to the ATCOM server.

The main symptons are as follows;

1. Inability to call out. Trigger unknown
2. Inability to receive calls. Trigger unknown.
3. Inability to transfer a call to another extension. Trigger Unknown.

We resove the above by disconnecting the power from the ATCOm server. We wait 15 secs and then reconnect.
If this does not work we reboot the server and then reboot each phone.

We are trying to locate an engineer from Hamilton who can come and assist us.
Does anyone know who may be able to assist

Create new topic
25571 posts

Uber Geek
+1 received by user: 5352

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 569460 16-Jan-2012 14:16
Send private message

Who set the system up for you?



3 posts

Wannabe Geek


  Reply # 569470 16-Jan-2012 14:22
Send private message

Our system was set up by our previous General Manager who was very proficient in IT.
He has now moved to another company

 
 
 
 


8020 posts

Uber Geek
+1 received by user: 386

Trusted
Subscriber

  Reply # 569479 16-Jan-2012 14:42
Send private message

Optimiseart: Our system was set up by our previous General Manager who was very proficient in IT.
He has now moved to another company


Cowboy style no documentation at all I presume? 

Have you checked for contact detail stickers on the hardware (pbx, phones etc)? 

You may have to dig into your accounting invoices to see if there is a vendor/consultant etc you can call for support.



3 posts

Wannabe Geek


  Reply # 569501 16-Jan-2012 15:31
Send private message

Good suggestion.
The ATCOM box is from Nicegear I will try them
Many Thanks

5049 posts

Uber Geek
+1 received by user: 2082

Trusted
Subscriber

  Reply # 569511 16-Jan-2012 16:01
Send private message

Hi Andrew,

I'm in the Waikato area and may be able to help here. Will send you my details. What VoIP provider(s) are you using?

Thanks
Fraser




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53


Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50


Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31


Nest launches in New Zealand
Posted 4-Nov-2017 12:31


Active wholesale as Chorus tackles wireless challenge
Posted 3-Nov-2017 10:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.