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Topic # 97644 18-Feb-2012 13:12
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Hi there, this is an email I sent to 2talk support Fri morning and as I haven't had a reply yet I thought I'd see if anyone here had the same problem while I'm waiting for a reply. 

 Hi, I tried calling a 0800 number today from Warkworth, the number is

0800103080 and am told that "this number can not be called from within

the auckland toll free area, please call 366 6400" which if I call I will

be charged for.  Warkworth is not within the Auckland toll free area so

how can I call 0800 numbers without incurring charges?

                 Thanks,

Any ideas, have I got something set incorrectly? I am using a Linksys PAP2T adapter running through a
Belkin modem/router.

Anyways thanks your your help.

                       

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Biddle Corp
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  Reply # 583167 18-Feb-2012 13:18
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There wouldn't be anything you can do to fix the issue, as it's a 2talk problem.

I could take a stab and say what I think it causing it, but I won't post that on here..


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  Reply # 583169 18-Feb-2012 13:20
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sbiddle: There wouldn't be anything you can do to fix the issue, as it's a 2talk problem.

I could take a stab and say what I think it causing it, but I won't post that on here..



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cisconz
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  Reply # 583173 18-Feb-2012 13:30
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That is easy, but again I can't say what it is.




Hmmmm

cisconz
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  Reply # 583174 18-Feb-2012 13:30
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And come on, it will cost you at the most 5c per min.




Hmmmm

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  Reply # 583188 18-Feb-2012 14:15
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Try calling from a mobile?




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cisconz
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  Reply # 583210 18-Feb-2012 15:28
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Or cause you are online go to www.maxx.co.nz




Hmmmm



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  Reply # 583213 18-Feb-2012 15:42
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cisconz: Or cause you are online go to www.maxx.co.nz


Yes, thats where I had been looking but wanted to check with someone about a certain bus route and the cheapest way to go about getting there as I start Uni next week after 16 years working in printing.

Anyway we are trying to save ourselves as much money as we can for the next 3 years which is why I am with 2talk and why I want to talk to someone at maxx so I can work out whether it is cheaper to drive to Auckland or drive and catch buses. 

Cheers anyway :) 

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  Reply # 583272 18-Feb-2012 19:04
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Just a sec. Doesn't 2Talk bundle free minutes with your plan or are you on a 028 number??




Regards,

Old3eyes




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  Reply # 583278 18-Feb-2012 20:18
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Hi, yeah we get 250 mins national and international and 2000 mins local calling which is what I thought 0800 numbers would come under as they are supposed to be toll free . My partner uses a lot of our international minutes calling home and I've used quite a few calling university this month so 250 are used for the month.

Cheers. 

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  Reply # 583285 18-Feb-2012 20:45
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Lets see..

Do you have an Auckland Number/a Warkworth Number or an non-geographic 028 number.

This message is not coming from 2Talk rather from whoever is running the 0800 number (whoever that is)

Either
- you are calling from a Auckland Based Number and its a correct message
- you are calling from a Warkworth Number and the people running the 0800 service think its an Auckland Number
- You are calling from a 028 number and the 0800 provider doesn't know about them and gives you are default message.

What is the 1st 4 digits of your phone number

ie 09 ??? ?xxx ?




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  Reply # 583326 18-Feb-2012 23:21
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LennonNZ: Lets see..

Do you have an Auckland Number/a Warkworth Number or an non-geographic 028 number.

This message is not coming from 2Talk rather from whoever is running the 0800 number (whoever that is)

Either
- you are calling from a Auckland Based Number and its a correct message
- you are calling from a Warkworth Number and the people running the 0800 service think its an Auckland Number
- You are calling from a 028 number and the 0800 provider doesn't know about them and gives you are default message.

What is the 1st 4 digits of your phone number

ie 09 ??? ?xxx ?



Hi, first four numbers are 09 2833, cheers

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  Reply # 583327 18-Feb-2012 23:30
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09 283 3xxx is a Warkworth Number assigned to Callplus according to the NAD (Number Administration Deed) .If maxx.co.nz think its an Auckland number then its a fault with them (Maxx - Or whoever they employ to run the service).

Not a fault with 2Talk at all.

I would contact Maxx and ask them to fix the fault and point them towards http://www.nad.org.nz/09GeographicalCodes.php which says clearly your number is a Warkworth Number and you are getting the "You are inside auckland message"


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  Reply # 583331 19-Feb-2012 00:12
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You could give this a try Login to your 2talk portal and under outbound calls MyCLI - Call Privacy and CallerId try ticking Enable persistent Call Privacy by hiding your Caller ID when making Outbound calls? then try ringing it. Worth a try

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  Reply # 583332 19-Feb-2012 00:17
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coffeebaron: Try calling from a mobile?


Just tried out of curiosity to ring the OPs 0800 number on my mobile and got what I expected to hear Sorry this number is not acceptable from a mobile phone.

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  Reply # 583342 19-Feb-2012 08:27
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It would be interesting to know if you use local or national minutes if you were to phone the 33... number given with 09 in front.. to see what minutes get used check your available minutes first. ring  number then check again. To check your minutes log in ... go to plans and services .. change my plan. and you can see where you are up to. What I wonder is maybe Warworth is part of auck local area for 2talk??

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