Windows Blue Screen help please

Forums › Microsoft Windows › Windows Blue Screen help please

rjay49

7 posts

Wannabe Geek

#169675 22-Mar-2015 18:07

I have had blue screen shutdown and a minidump and these were the details below, its happened 4 times now with same numbers.Any help would be great, as this is way outside what i know.Its Windows 7 Home 32 bit
Thanks
Rjay

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x00000008, 0x801e0000, 0x00000000, 0x00000000)
A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 030915-33774-01.

Jase2985

13459 posts

Uber Geek

ID Verified

Lifetime subscriber

#1265232 22-Mar-2015 18:14

what does the error code on the blue screen say?

if you note that or take a picture and upload it, it will make it easier for people to help

Lias

5589 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#1265236 22-Mar-2015 18:20

http://www.resplendence.com/whocrashed

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

rjay49

7 posts

Wannabe Geek

#1265242 22-Mar-2015 18:27

Hi cant do taht because it does memory dump then restarts quickly no time to do any reading so what i posted is the error codes, ive probably got it wrong.but this was also there it might help.
Problem event Bluescreen
Os Version 6.1.7601.2.1.0.768.3
locale id: 1033
Additional info about problem
BCCode: 1000007f
BCP1: 00000008
BCP2: 801E0000
BCP3: 0000000
BCP4: 0000000
Os Version : 6_1_7601
Service Pack 1_0
Product: 768_1

Then what i put in last post
Ive typed these so not exactly as in file but numbers etc are right

freitasm

BDFL - Memuneh
79263 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#1265246 22-Mar-2015 18:34

This is most likely caused by memory errors or a faulty motherboard. Make sure the memory is working by running a test overnight.

Have you installed new memory modules recently? Have you tried resitting the memory modules? Are they all from the same manufacturer?

rjay49

7 posts

Wannabe Geek

#1265257 22-Mar-2015 18:51

Hi its a laptop with same memory ive had in it from new but will try memory test if i can figure out how to do it.
Thanks
Rjay

freitasm

BDFL - Memuneh
79263 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#1265261 22-Mar-2015 18:53

In Windows 7 click Start and type Memory... You will see "Windows Memory Diagnostics" there.

Technofreak

6530 posts

Uber Geek

Trusted

#1265359 22-Mar-2015 21:41

rjay49: Hi cant do taht because it does memory dump then restarts quickly no time to do any reading so what i posted is the error codes, ive probably got it wrong.but this was also there it might help.
Problem event Bluescreen
Os Version 6.1.7601.2.1.0.768.3
locale id: 1033
Additional info about problem
BCCode: 1000007f
BCP1: 00000008
BCP2: 801E0000
BCP3: 0000000
BCP4: 0000000
Os Version : 6_1_7601
Service Pack 1_0
Product: 768_1

Then what i put in last post
Ive typed these so not exactly as in file but numbers etc are right

Use your phone and take video of the start up then replay the video and stop it at the appropriate spot to see the message on the screen.

Sony Xperia XA2 running Sailfish OS. https://sailfishos.org The true independent open source mobile OS
Samsung Galaxy Tab S6
Dell Inspiron 14z i5

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

andrewNZ

2487 posts

Uber Geek
Inactive user

#1265376 22-Mar-2015 22:39

Bluescreen view is a handy tool in these instances http://www.nirsoft.net/utils/blue_screen_view.html

linw

2849 posts

Uber Geek

#1265461 23-Mar-2015 09:12

While you are at it, stop it from automatically restarting after a BSOD.

Ctrl Panel\System\Advanced System Settings\Advanced tab\Startup and Recovery - Settings then uncheck Automatically Restart.