Hotmail sends everything to Junk folder

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Kookoo

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#317484 20-Oct-2024 20:30

My live.com (Hotmail) email account sends pretty much anything into Junk folder by default. The Junk mail handling rule setting is "Standard" and I now have a list of "safe senders" that is 3 miles long as a result of having to mark any new sender as "safe". This also applies to any new Geekzone threads - because they each have a unique email address, they head straight for Junk (marking a domain as Safe doesn't seem to be an option).

Is it just me, or am I missing something here?

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zocster

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#3299249 20-Oct-2024 20:41

I've noticed this with the subscribed topics responses. Was able to report as not junk and it would go through afterwards

cddt

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#3299292 21-Oct-2024 07:53

I have a similar problem with outlook.com mail (believe it's the same as hotmail.com). Particularly that items get moved to the junk folder after I've already seen or read them in the inbox - it's not uncommon to see an email in my inbox in the morning, make a mental note there's something I have to action after work, then after work I go to find the email and it's been moved to junk! Ridiculous. So I am basically maintaining two inboxes, have to check them both as frequently...

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Ruphus

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#3299317 21-Oct-2024 10:12

@kookoo, I have all of my email for my Hotmail/Outlook addresses going directly to the junk folder. I set this up a while ago as my main email address was included in several data breaches, and I was receiving a ton of spam email.

I've been into Outlook.com and had a look at Settings > Mail > Junk email > Incoming email handling, and the setting appears to be configured as Standard. If I click on Sweep (above Junk email), I get a notification asking if I want to save the setting changes or discard them. I haven't made any changes do I clicked Discard. Going back into Junk email, the setting is now configured as Strict (which is what I have configured).

@cddt, I'd check to see if any rules have been setup in your email clients (Outlook desktop, Thunderbird, etc) as this might be moving the email. Defender for Office does have the ability to quarantine email (move from Inbox to Junk) if the email has been identified as malicious after receiving the email. It's called Zero-hour auto purge (ZAP), but it's only available on for Exchange Online and those that have E5/E5 Security licenses.