Not using genuine window software???

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Oblivian

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#1198252 16-Dec-2014 08:59

kiwi1691:
lapimate: Has updates (Dec 2014) installed KB3004394? This is one of the issues sometimes mentioned in respect of that update: http://help.howproblemsolution.com/922574/windows-suddenly-not-genuine-kb3004394
KB3004394 has been withdrawn. See http://support.microsoft.com/kb/3024777

I downloaded the update, but when I try to open it nothing happens.

Right, that looks somewhat legit.

However with the above You mis-understood.

The idea is to NOT install this patch, as it causes the problem. If it does nothing its probably already there.

Look in add/remove programs. Check the show updates and remove that one from the list

http://www.infoworld.com/article/2859267/operating-systems/windows-7-hit-by-rash-of-bogus-not-genuine-reports-validation-code-0x8004fe21.html

Other things that cause it is change of HW on OEM copies. Not made any changes?

You can run the diagtool and see if it reports why after removing the above patch if it exists.
MGADiag tool

kiwi1691

59 posts

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#1198283 16-Dec-2014 09:28

I can find 3004394 in the update history, but can't find it on the "installed updates" list. Unfortunately you uninstall from the installed updates, not update history.

networkn

Networkn
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#1198296 16-Dec-2014 09:48

Yep we have a few machines showing up across our client base with this issue, machines show as activated. Will test for the presence of that patch.

Oblivian

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#1198299 16-Dec-2014 09:49

Run cmd as administrator - wusa /uninstall /kb:3004394

Or search for it under windows folder and you will find the uninstall location

kiwi1691

59 posts

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#1198307 16-Dec-2014 10:01

Oblivian: Run cmd as administrator - wusa /uninstall /kb:3004394

I tried that and it said the update was not installed on the computer

CYaBro

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#1198315 16-Dec-2014 10:40

lapimate: Has updates (Dec 2014) installed KB3004394? This is one of the issues sometimes mentioned in respect of that update: http://help.howproblemsolution.com/922574/windows-suddenly-not-genuine-kb3004394
KB3004394 has been withdrawn. See http://support.microsoft.com/kb/3024777

This.
We've had a number of customers with this issue and removing this update has fixed it.

Opinions are my own and not the views of my employer.

networkn

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#1198316 16-Dec-2014 10:40

CYaBro:
lapimate: Has updates (Dec 2014) installed KB3004394? This is one of the issues sometimes mentioned in respect of that update: http://help.howproblemsolution.com/922574/windows-suddenly-not-genuine-kb3004394
KB3004394 has been withdrawn. See http://support.microsoft.com/kb/3024777

This.
We've had a number of customers with this issue and removing this update has fixed it.

Our sites don't have this update installed.

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networkn

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#1198364 16-Dec-2014 11:44

Ah geeze seems like more computers are having the problem! Just what I need.

Oblivian

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#1198368 16-Dec-2014 11:47

Yeap, when you search for the error in question it appears to be another patch tuesday fail.

Lots of IT media picking up in the last couple of days

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