Not using genuine window software???

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kiwi1691

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Topic # 159801 13-Dec-2014 11:09

During the past few days when I use my laptop, I keep getting a window open that tells me I am not using genuine window software. Which is strange because as far as I know I am. There is a link to the Microsoft website that gives the option to "Validate Now". I click it and the download won't work because it's "not a valid Win32 application".

Any ideas?

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Reply # 1196736 13-Dec-2014 11:13

which version of windows is it

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Andib

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Reply # 1196738 13-Dec-2014 11:16

Where did you buy your laptop from?
From a store or off Trademe?

Also what version is it?

kiwi1691

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Reply # 1196740 13-Dec-2014 11:17

I bought the laptop new from a store in 2012, and am using windows 7

xpd

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Reply # 1196741 13-Dec-2014 11:22

Open the Computer properties and check the activation status - might just need to tell it to activate again.

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kiwi1691

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Reply # 1196743 13-Dec-2014 11:27

It says that Windows is activated

scuwp

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Reply # 1196744 13-Dec-2014 11:30

2 people support this post

Malware? Maybe the warning isn't genuine. Run a virus scan and one with something like malwarebytes

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kiwi1691

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Reply # 1196755 13-Dec-2014 11:36

scuwp: Malware? Maybe the warning isn't genuine. Run a virus scan and one with something like malwarebytes

Ok, I will try that.

kiwi1691

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Reply # 1197497 14-Dec-2014 23:20

scuwp: Malware? Maybe the warning isn't genuine. Run a virus scan and one with something like malwarebytes

I tried that, it did find malware, but removing it had no impact.

mattwnz

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Reply # 1197498 14-Dec-2014 23:25

Do you have the install disks, or restore disks for it? Is it a brand of laptop is it, you may need to contact the manufacturer.

lNomNoml

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Reply # 1197502 14-Dec-2014 23:48

Take a screenshot of the notification and post it here.

lapimate

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Reply # 1197508 15-Dec-2014 01:01

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Has updates (Dec 2014) installed KB3004394? This is one of the issues sometimes mentioned in respect of that update: http://help.howproblemsolution.com/922574/windows-suddenly-not-genuine-kb3004394
KB3004394 has been withdrawn. See http://support.microsoft.com/kb/3024777

kiwi1691

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Reply # 1197522 15-Dec-2014 07:51

lapimate: Has updates (Dec 2014) installed KB3004394? This is one of the issues sometimes mentioned in respect of that update: http://help.howproblemsolution.com/922574/windows-suddenly-not-genuine-kb3004394
KB3004394 has been withdrawn. See http://support.microsoft.com/kb/3024777

I downloaded the update, but when I try to open it nothing happens.

Oblivian

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Reply # 1197560 15-Dec-2014 08:48

A colleague asked me about this recently, and yep.. screenshot requested from him also. If there's no real balloon popup In the taskbar or anything. But rather in the middle of the screen its probably one of those pesky download apps fired up and trying to trick them like the 'your computer requires a virus scan.. click here' ones.

kiwi1691

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Reply # 1198242 16-Dec-2014 08:43

trig42

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Reply # 1198251 16-Dec-2014 08:58

That looks like a genuine non-genuine windows window ( :) )

Start here: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/0x8004fe21-error-not-genuine-on-a-genuine-windows/06667718-646e-e011-8dfc-68b599b31bf5

Looks like something has become corrupt.

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