Surface 3 returning to MS

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nathan

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#1448580 11-Dec-2015 09:50

Geektastic: Glad to hear it.

It's not quite an Apple Care response though! I am amazed that they do not sell a similar product.

we do.

If you buy a Surface from a Commercial reseller you get free advanced exchange (forward replacement)

If you buy a Surface from a Commercial reseller you can also purchase the Microsoft Complete Warranty which includes device replacement thru an Accidental Damage warranty

If you buy a Surface from a Commercial reseller you will also soon be able to buy a new warranty called Microsoft Complete for Enterprise that allows you to pool claims across the business, and also includes an Onboarding experience where we will train your users on how to use Windows 10 & Surface

MikeB4

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#1448605 11-Dec-2015 10:17

After a couple of hiccups Microsoft came to the party and replaced my Surface for which i am very appreciative.

In the words of Alan Martin of LV Martin & Son fame...."it's the putting right that counts"

heavenlywild

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#1448616 11-Dec-2015 10:29

nathan:
Geektastic: Glad to hear it.

It's not quite an Apple Care response though! I am amazed that they do not sell a similar product.

we do.

If you buy a Surface from a Commercial reseller you get free advanced exchange (forward replacement)

If you buy a Surface from a Commercial reseller you can also purchase the Microsoft Complete Warranty which includes device replacement thru an Accidental Damage warranty

If you buy a Surface from a Commercial reseller you will also soon be able to buy a new warranty called Microsoft Complete for Enterprise that allows you to pool claims across the business, and also includes an Onboarding experience where we will train your users on how to use Windows 10 & Surface

Thanks for this information Nathan. I am looking to purchase one commercially once stock arrives. Can you advise whether the above list is linked anywhere on Microsoft's site? It's not that I don't believe you but I am keen to see the full details.

Commercial warranty is only about $80 so it is well worth it!

nathan

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#1448666 11-Dec-2015 11:49

https://www.microsoft.com/surface/en-nz/support/business

https://www.microsoft.com/surface/en-nz/business/completeforbusiness

https://www.microsoft.com/surface/en-nz/support/documents

Geektastic

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#1448951 11-Dec-2015 23:18

nathan:
Geektastic: Glad to hear it.

It's not quite an Apple Care response though! I am amazed that they do not sell a similar product.

we do.

If you buy a Surface from a Commercial reseller you get free advanced exchange (forward replacement)

If you buy a Surface from a Commercial reseller you can also purchase the Microsoft Complete Warranty which includes device replacement thru an Accidental Damage warranty

If you buy a Surface from a Commercial reseller you will also soon be able to buy a new warranty called Microsoft Complete for Enterprise that allows you to pool claims across the business, and also includes an Onboarding experience where we will train your users on how to use Windows 10 & Surface

Is Noel Leeming any of those things?

Geektastic

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#1448952 11-Dec-2015 23:19

MikeB4: After a couple of hiccups Microsoft came to the party and replaced my Surface for which i am very appreciative.

In the words of Alan Martin of LV Martin & Son fame...."it's the putting right that counts"

Do you think Smiths City will be taking that to heart?!

nathan

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#1448989 12-Dec-2015 03:20

Geektastic:
nathan:
Geektastic: Glad to hear it.

It's not quite an Apple Care response though! I am amazed that they do not sell a similar product.

we do.

If you buy a Surface from a Commercial reseller you get free advanced exchange (forward replacement)

If you buy a Surface from a Commercial reseller you can also purchase the Microsoft Complete Warranty which includes device replacement thru an Accidental Damage warranty

If you buy a Surface from a Commercial reseller you will also soon be able to buy a new warranty called Microsoft Complete for Enterprise that allows you to pool claims across the business, and also includes an Onboarding experience where we will train your users on how to use Windows 10 & Surface

Is Noel Leeming any of those things?

No

https://www.microsoft.com/surface/en-nz/business/order-now

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sidders80

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#1449016 12-Dec-2015 08:10

nathan:
Geektastic: Glad to hear it.

It's not quite an Apple Care response though! I am amazed that they do not sell a similar product.

we do.

If you buy a Surface from a Commercial reseller you get free advanced exchange (forward replacement)

If you buy a Surface from a Commercial reseller you can also purchase the Microsoft Complete Warranty which includes device replacement thru an Accidental Damage warranty

If you buy a Surface from a Commercial reseller you will also soon be able to buy a new warranty called Microsoft Complete for Enterprise that allows you to pool claims across the business, and also includes an Onboarding experience where we will train your users on how to use Windows 10 & Surface

That seems to be for businesses only so can't be similar to apple care unless I am missing something.

Sid

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#1449039 12-Dec-2015 08:43

sidders80:
nathan:
Geektastic: Glad to hear it.

It's not quite an Apple Care response though! I am amazed that they do not sell a similar product.

we do.

If you buy a Surface from a Commercial reseller you get free advanced exchange (forward replacement)

If you buy a Surface from a Commercial reseller you can also purchase the Microsoft Complete Warranty which includes device replacement thru an Accidental Damage warranty

If you buy a Surface from a Commercial reseller you will also soon be able to buy a new warranty called Microsoft Complete for Enterprise that allows you to pool claims across the business, and also includes an Onboarding experience where we will train your users on how to use Windows 10 & Surface

That seems to be for businesses only so can't be similar to apple care unless I am missing something.

Agreed!

nathan

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#1449057 12-Dec-2015 09:45

You don't need to be a business to buy the Microsoft Complete for Business warranty.

Likewise, to get advanced exchange/forward replacement you don't need to be a business.

JayADee

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#1449179 12-Dec-2015 13:53

So how do I register a commercial Surface Pro 4?

And can I buy the Microsoft Complete for Business warranty from the Microsoft store?

nathan

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#1449277 12-Dec-2015 18:00

JayADee: So how do I register a commercial Surface Pro 4?

And can I buy the Microsoft Complete for Business warranty from the Microsoft store?

https://myservice.surface.com/en-NZ

Surface Business Resellers sell the warranty
https://www.microsoft.com/surface/en-nz/business/order-now

JayADee

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#1449522 13-Dec-2015 06:30

nathan:
JayADee: So how do I register a commercial Surface Pro 4?

And can I buy the Microsoft Complete for Business warranty from the Microsoft store?

https://myservice.surface.com/en-NZ

Surface Business Resellers sell the warranty
https://www.microsoft.com/surface/en-nz/business/order-now

Thanks. I am in the process of registering now and am asking one of the co's for prices on the warranty choices. I may do a review post on the Pro 4 i5 later after I get all my software installed. I'm only part way through.

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