Surface 3 returning to MS

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MikeB4

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#185336 18-Nov-2015 19:41

I finally had one freeze up to many and patience ended. I filled a support claim and sending it off to MSFT, it is still under warranty so I am feeling confident.

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#1430601 18-Nov-2015 19:44

They replaced mine when it wouldn't reset.

MikeB4

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#1430611 18-Nov-2015 19:54

Mine is freezing solid. I have to do the Power+Volume to get it going again.

MikeB4

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#1434132 24-Nov-2015 21:16

good grief 6 days to courier the dead Surface from Wellington to Sydney. What the heck does UPS use to get them there, carrier pigeons?

MikeB4

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#1436336 27-Nov-2015 21:24

Very unimpressed with Microsoft, I have an email from MS Support confirming my Surface was bring replaced then confirmation it had been sent. Well it arrived today, they have send my original Surface back to me, all they did was factory reset it. Start it up and the same crashing occurs.

Not cool at all MS

networkn

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#1436340 27-Nov-2015 21:34

MikeB4: Very unimpressed with Microsoft, I have an email from MS Support confirming my Surface was bring replaced then confirmation it had been sent. Well it arrived today, they have send my original Surface back to me, all they did was factory reset it. Start it up and the same crashing occurs.

Not cool at all MS

You are having a horrific run right now :-(

We have had about 3 need to go back. Customers have sworn off them now.

MikeB4

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#1436537 28-Nov-2015 06:19

I swear using Microsoft products these days is like death by a thousand cuts.

JayADee

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#1436539 28-Nov-2015 06:52

That sucks. What are you going to do now?

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nathan

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#1436541 28-Nov-2015 07:05

JayADee: That sucks. What are you going to do now?

go back to the Surface service center and complain why they didn't fix your broken device

ask them to do an Advanced Exchange this time

MikeB4

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#1436566 28-Nov-2015 07:44

nathan:
JayADee: That sucks. What are you going to do now?

go back to the Surface service center and complain why they didn't fix your broken device

ask them to do an Advanced Exchange this time

Thanks heaps Nathan, I will do this Monday.

nathan

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#1436570 28-Nov-2015 07:50

MikeB4:
nathan:
JayADee: That sucks. What are you going to do now?

go back to the Surface service center and complain why they didn't fix your broken device

ask them to do an Advanced Exchange this time

Thanks heaps Nathan, I will do this Monday.

if it turns to the proverbial, please send me the SR# ticket and I'll get someone at MSNZ to fix

stevenz

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#1436597 28-Nov-2015 08:50

We've had a fairly significant number of SP3's with issues, not a great success story unfortunately.

Had a play with an SP4 and a Surface Book yesterday, SP4 is mostly more of the same unsurprisingly, the Surface Book is a lovely piece of hardware but the price is pretty out there.

@KnightNZ

MikeB4

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#1438333 1-Dec-2015 09:40

It was suggested by Surface Support on my return visit to them (phone back) that I try a factory reset, even though that has been tried many times including by Surface Support. But I complied and this is what I get when trying to set up the device immediately post reset. I never get to put anything in. The machine is now bricked.