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12607 posts

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Topic # 185336 18-Nov-2015 19:41
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I finally had one freeze up to many and patience ended. I filled a support claim and sending it off to MSFT, it is still under warranty so I am feeling confident.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1430601 18-Nov-2015 19:44
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They replaced mine when it wouldn't reset.



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  Reply # 1430611 18-Nov-2015 19:54
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Mine is freezing solid. I have to do the Power+Volume to get it going again.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




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  Reply # 1434132 24-Nov-2015 21:16
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good grief 6 days to courier the dead Surface from Wellington to Sydney. What the heck does UPS use to get them there, carrier pigeons?




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 




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  Reply # 1436336 27-Nov-2015 21:24
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Very unimpressed with Microsoft, I have an email from MS Support confirming my Surface was bring replaced then confirmation it had been sent. Well it arrived today, they have send my original Surface back to me, all they did was factory reset it. Start it up and the same crashing occurs.

Not cool at all MS




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1436340 27-Nov-2015 21:34
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MikeB4: Very unimpressed with Microsoft, I have an email from MS Support confirming my Surface was bring replaced then confirmation it had been sent. Well it arrived today, they have send my original Surface back to me, all they did was factory reset it. Start it up and the same crashing occurs.

Not cool at all MS


You are having a horrific run right now :-(

We have had about 3 need to go back.  Customers have sworn off them now.




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  Reply # 1436537 28-Nov-2015 06:19
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I swear using Microsoft products these days is like death by a thousand cuts.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1436539 28-Nov-2015 06:52
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That sucks. What are you going to do now?

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  Reply # 1436541 28-Nov-2015 07:05
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JayADee: That sucks. What are you going to do now?


go back to the Surface service center and complain why they didn't fix your broken device

ask them to do an Advanced Exchange this time



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  Reply # 1436566 28-Nov-2015 07:44
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nathan:
JayADee: That sucks. What are you going to do now?


go back to the Surface service center and complain why they didn't fix your broken device

ask them to do an Advanced Exchange this time


Thanks heaps Nathan, I will do this Monday.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1436570 28-Nov-2015 07:50
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MikeB4:
nathan:
JayADee: That sucks. What are you going to do now?


go back to the Surface service center and complain why they didn't fix your broken device

ask them to do an Advanced Exchange this time


Thanks heaps Nathan, I will do this Monday.


if it turns to the proverbial, please send me the SR# ticket and I'll get someone at MSNZ to fix

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  Reply # 1436597 28-Nov-2015 08:50
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We've had a fairly significant number of SP3's with issues, not a great success story unfortunately.

Had a play with an SP4 and a Surface Book yesterday, SP4 is mostly more of the same unsurprisingly, the Surface Book is a lovely piece of hardware but the price is pretty out there.








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  Reply # 1438333 1-Dec-2015 09:40
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It was suggested by Surface Support on my return visit to them (phone back) that I try a factory reset, even though that has been tried many times including by Surface Support. But I complied and this is what I get when trying to set up the device immediately post reset. I never get to put anything in. The machine is now bricked.






Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1440928 5-Dec-2015 11:27
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Any more news on progress?



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  Reply # 1448331 10-Dec-2015 18:33
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The replacement Surface 3 arrived from Microsoft today and all is working great




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1448410 10-Dec-2015 21:59
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Glad to hear it.

It's not quite an Apple Care response though! I am amazed that they do not sell a similar product.





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