Tried the hard reset, twice. Tpm.msc still gives the same message.
When doing the hard reset, the surface logo flashed up twice, then the BIOS screen came up. I kept holding down the buttons though well past that screen and it vanished. Is that what's supposed to happen?
Just finished a Support Chat with a very nice and helpful tech called Carl. Going to try a factory reset when I get home, and if that doesn't work investigate a replacement. Great service (so far), and a commitment from Carl to stay involved through to resolution (rather than being bounced to different support people throughout the process).
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