Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Lizard1977

2061 posts

Uber Geek

ID Verified

#195828 6-May-2016 14:54
Send private message

The last three times I've rebooted my SP3 it has asked me for the Bitlocker recovery key.  I don't recall turning Bitlocker on, it may have been enabled by default (and I don't have any particular need for it, as far as I can tell).  I've googled to see if there's an obvious issue, but there isn't anything that leaps out at me.  I've checked for updates, and it's completely up to date.  I haven't done anything "new" or different in the last few days to prompt this, so it's a mystery why it's started doing this.

 

Understandably, it's a hassle having to enter a 48-digit code each time I restart my SP3.  Can anyone suggest why it may have started doing this, and ideally how I can stop it asking for the key?  I'm hesitant to turn Bitlocker off - even though I don't have a particular use for it, there's obviously something wrong.  I can't imagine that Bitlocker should do this if it is working without fault, so turning it off would just mask the problem rather than solve it.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

gzt

gzt
17149 posts

Uber Geek

Lifetime subscriber

  #1547664 6-May-2016 15:10
Send private message

No idea. Maybe the BIOS/uefi lost the TPM key? Any severe power interruptions or anything like that? /totalspeculation..



Lizard1977

2061 posts

Uber Geek

ID Verified

  #1547666 6-May-2016 15:12
Send private message

No sudden power losses that I can think of.  I have had to do the occasional hard reset when it wouldn't wake from sleeping.


Lizard1977

2061 posts

Uber Geek

ID Verified

  #1547672 6-May-2016 15:16
Send private message

TPM is enabled, as is Secure Boot Control.  After exiting UEFI the Bitlocker recovery screen is back... :(




gzt

gzt
17149 posts

Uber Geek

Lifetime subscriber

  #1547679 6-May-2016 15:27
Send private message

Yep. Both are enabled by default.

gzt

gzt
17149 posts

Uber Geek

Lifetime subscriber

  #1547697 6-May-2016 16:05
Send private message

Any change of accounts recently or moving network?

xpd

xpd
Geek @ Coastguard NZ
13769 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #1547705 6-May-2016 16:21
Send private message

We get that a lot at work, easiest fix so far, is to disable Bitlocker, reboot, then enable it again. Problem goes away.....

 

 





       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

                      LinkTree

 

 

 


Lizard1977

2061 posts

Uber Geek

ID Verified

  #1548140 8-May-2016 07:05
Send private message

I tried xpd's suggestion, but when I tried to turn Bitlocker on again it said "This device cannot use a trusted platform module. Your Administrator must set the "Allow Bitlocker without a compatible TPM" option in the "Require additional authentication at startup" policy for OS volumes."  

 

As I understood it, the SP3 does have a TPM and is specifically designed with Bitlocker.  So if I'm getting this message does that mean the TPM is faulty?


 
 
 

Trade NZ and US shares and funds with Sharesies (affiliate link).

gzt

gzt
17149 posts

Uber Geek

Lifetime subscriber

  #1548252 8-May-2016 12:12
Send private message

Still under warranty?

Lizard1977

2061 posts

Uber Geek

ID Verified

  #1548256 8-May-2016 12:22
Send private message

Well, it's less than 2 years old, so I would expect it has coverage under CGA...

Lizard1977

2061 posts

Uber Geek

ID Verified

  #1548777 9-May-2016 16:28
Send private message

How essential is the TPM?  And is it possible to show whether it is faulty/damaged (other than the errors Bitlocker has been giving me)?  If I'm going to bring a warranty/CGA claim, I'd need to be able to show that it's more than just a minor nuisance.  If the Surface is significantly compromised by not being able to use TPM, it would be good to show it if I take it back for a claim.


gzt

gzt
17149 posts

Uber Geek

Lifetime subscriber

  #1548784 9-May-2016 16:43
Send private message

I'd suggest a support call and explain the situation. They may provide some support. If not, explain the CGA. My guess is a first step will be reinitializing the TPM:

https://technet.microsoft.com/en-us/library/cc749022(v=ws.10).aspx#BKMK_S2


gzt

gzt
17149 posts

Uber Geek

Lifetime subscriber

  #1548785 9-May-2016 16:44
Send private message

It is essential for bitlocker and a.key component of windows trusted computing.

nathan
5695 posts

Uber Geek
Inactive user


  #1548974 10-May-2016 01:40
Send private message

Its almost impossible for a TPM to get damaged, in this Surface case it's actually a fTPM or a TPM in firmware on the Surface motherboard. This is a misconfiguration not any warranty claim.

What does the TPM.mmc say is the status?

Lizard1977

2061 posts

Uber Geek

ID Verified

  #1549139 10-May-2016 11:32
Send private message

@nathan

 

"Compatible TPM cannot be found.  Compatible Trusted Platform Module (TPM) cannot be found on this computer.  Verify that this computer has a 1.2 TPM or later and it is turned on in the BIOS."  

 

I just checked the BIOS and TPM is showing "Enabled"

 

 


nathan
5695 posts

Uber Geek
Inactive user


  #1549588 11-May-2016 05:26
Send private message

can you try the Surface hard reset “two-button shutdown”

 

 

 

shut down the Surface Pro/2/3 normally using the power button.

 

when it’s off, press the power button and the volume-up buttons at the same time, for at least 15 seconds.

 

You may see the screen or the lighting on Type Cover (if attached) flicker, but keep holding the buttons.

 

Release the buttons, and let the machine sit for at least 10 seconds.

 

Then, turn it back on normally

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.