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564 posts

Ultimate Geek
+1 received by user: 21

Topic # 100993 22-Apr-2012 15:57 Send private message

It seems my inability to update Windows Live Essentials stems from not having Windows Firewall enabled.

However, I am having trouble enabling it.

Looking at this:,

I got the following from the various commands:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\windows\system32>sc queryex mpssvc

        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 1352
        FLAGS              :

C:\windows\system32>sc qc mpssvc
[SC] QueryServiceConfig SUCCESS

        TYPE               : 20  WIN32_SHARE_PROCESS
        START_TYPE         : 2   AUTO_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\windows\system32\svchost.exe -k LocalServiceNoNe
        LOAD_ORDER_GROUP   : NetworkProvider
        TAG                : 0
        DISPLAY_NAME       : Windows Firewall
        DEPENDENCIES       : mpsdrv
                           : bfe
        SERVICE_START_NAME : NT Authority\LocalService

This is what I'm presented with when in the Windows Firewall enabling screens:
(same also when Norton is disabled)

Does anyone know how to fix whatever is going on, so I can enable Windows Firewall?

.... and all I want to do is update Windows Live Essentials. :(

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BDFL - Memuneh
57899 posts

Uber Geek
+1 received by user: 9502


  Reply # 613217 22-Apr-2012 16:45 Send private message

The second screenshot says it all "This settings are being managed by vendor application Norton Internet Security".

Norton Internet Security already has a firewall and you should not have two firewalls enable on your PC.

BDFL - Memuneh
57899 posts

Uber Geek
+1 received by user: 9502


  Reply # 613219 22-Apr-2012 16:46 Send private message

Also, for your specific problem... I have a couple of PCs that are running third party firewalls and have no problems updating Windows Live components.

How have you come to this conclusion? Have you seen some specific error message in the event?



564 posts

Ultimate Geek
+1 received by user: 21

  Reply # 613239 22-Apr-2012 17:30 Send private message

I would receive this error:
I did restart. And I'd always get the update icon back again.
I googled and came across the Microsoft support forum where it was said that you need to enable Windows Firewall in order to upgrade Windows Live Essentials.

But now -it seems Windows Live Essentials is completely uninstalled, and whenever I do reinstall it nothing gets installed, although it says it was completed successfully.

Edit: found this link which I followed (regarding enabling Windows Firewall -

BDFL - Memuneh
57899 posts

Uber Geek
+1 received by user: 9502


  Reply # 613267 22-Apr-2012 18:45 Send private message

One option is to go to the services app and see if Windows Firewall is disabled. Change it to Manual and click Start. Install Windows Live then turn Windows Firewall off again...

564 posts

Ultimate Geek
+1 received by user: 21

  Reply # 614222 24-Apr-2012 10:47 Send private message

Managed to change the service so I start manually, which allowed me to enable Windows Firewall. Then the Windows Live Essentials install was a success.

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