Windows 7 USB driver access denied for digital camera

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StimpsonJCat

17 posts

Geek

#111225 27-Oct-2012 21:08

So had a look around here for a solution, and of course tried the magic internet at large, and I can't fix the following:

A USB camera (Olympus FE270) can't be accessed in Windows7. The "automagical" driver install on plugging in the device reports that is installed the USB driver, but the device is not working properly with "access denied". Code 18 if I'm not mistaken or my memory is bad.

Now having exhausted my old, not-often-used Windows experience (I'm a Unix/Linux hack) I turn to anyone who can point me in the correct direction.

I note:
- I suspect it may have something to do with MTP, but the camera has no option to change between MTP, PTP or mass storage device.
- the device driver, while not working correctly, does show the correct camera model. So *something* is working...
- The user being used is a full administrator. As far as I can tell anyway
- I have removed the USB hubs from the device manager and reinstalled. This successfully reinstalled the drivers for all sorts of other connected USB devices, but had the same issue with the camera.
- Against all hope I tried to "reset" all the windows system files to be owned by the admin group, using TAKEOWN from the command line. I realise that this probably has all sorts of other side effects, but I was desperate.
- I tried all sorts of places to download a specific FE270 driver from the Internet, but to no avail. I baulk at using one of the many "driver repair" applications that want to install what I suspect is malware/spyware. The Olympus site itself is next to useless.

This is not my PC that I use, It's my un-tech neighbour's PC. Apparently it's never worked for cameras and it annoys me to not find a solution. I'm familiar with looking under the hood in Linux, but am becoming increasing at sea with the latest windows version. Come Win8 I'll have the excuse of complete ignorance, and will never have to support family or friends ever again.... (I suspect it'll completely different, but still frustrating non-deterministic for users!)

Any tips of help appreciated. Is there something deep within the registry that'll help? Are their buried access policies somewhere? The issue seems similar to lots of things/pages/issues/fixes I find on the 'net, but nothing totally similar to this or anything that works.

Regards Scott

gzt

15210 posts

Uber Geek

Lifetime subscriber

#707736 28-Oct-2012 08:44

Here's a couple of quick things I would try before going deep -
- try the camera on a different machine make sure it is ok
- if the machine has two or even three sets of usb ports (i.e.; front and back) try the other set

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scuwp

3764 posts

Uber Geek

#707771 28-Oct-2012 09:47

I don't know the camera but assume it has a removable SD card or similar? Why don't you just load from a card reader? I have long since given up on propriety camera software.

Never attribute to malice that which is adequately explained by stupidity - Robert J Hanlon

gzt

15210 posts

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Lifetime subscriber

#707778 28-Oct-2012 10:00

scuwp: I don't know the camera but assume it has a removable SD card or similar? Why don't you just load from a card reader? I have long since given up on propriety camera software.

+1. USB card reader dongles are cheap as. Starting from $5-$10 at computer stores or auction sites.

StimpsonJCat

17 posts

Geek

#708024 28-Oct-2012 17:56

scuwp: I don't know the camera but assume it has a removable SD card or similar? Why don't you just load from a card reader? I have long since given up on propriety camera software.

Well, for starters it uses a "faffy" mini xd card. The PC has an inbuilt card slot, but alas not for this format. Buying a reader is of course one approach, but it seems to me...
... to be a wider USB problem, and the chances are that a card reader could have exactly the same problems.

I was hoping that the symptoms would trigger someone's mind to say "aha; I know that one". Alas not so far it seems. More typical windows problem solving/endless tinkering ahead me thinks...

Chainsaw

357 posts

Ultimate Geek

#709109 30-Oct-2012 13:05

Look through camera menus and see if you can find to change the PC connection to "Mass storage". I'm assuming it loads up normally as your camera and recognises the make and model etc. Change to Mass storage and it should act as a normal flash drive. That's if the choice is there.

StimpsonJCat

17 posts

Geek

#709841 31-Oct-2012 13:45

I note:
- I suspect it may have something to do with MTP, but the camera has no option to change between MTP, PTP or mass storage device.

Chainsaw: Look through camera menus and see if you can find to change the PC connection to "Mass storage". I'm assuming it loads up normally as your camera and recognises the make and model etc. Change to Mass storage and it should act as a normal flash drive. That's if the choice is there.

if only it were that easy... In this regard, I blame Olympus low-end cameras. There's really not a whole lot of config on them.

Still looking/wishing/hoping for solution

Bung

5439 posts

Uber Geek

Subscriber

#709872 31-Oct-2012 14:21

Olympus claim that camera is Win7 OK.

This is another MTP code 18 case where the solution was re-registering the Win Media player dlls with Fix WMP
http://www.androidtablets.net/forum/samsung-galaxy-tab/30791-mtp-device-installation-issue.html

wellygary

7382 posts

Uber Geek

#709876 31-Oct-2012 14:28

According to p35 and 37 of this ,

http://www.olympusamerica.com/files/FE-270%20Instruction%20Manual.pdf

The steps are

power off camera,

Connect to USB,

Camera will austomagically power o nand then display the USB menu,

choose PC and then enable MTP