The old Product Key problem

Forums › Microsoft Windows › The old Product Key problem

Rickles

3107 posts

Uber Geek
+1 received by user: 445

Trusted

#114162 10-Feb-2013 19:22

We recently acquired a laptop with O/S installed, and the COA and Product Key ... no problem there.

Included was a genuine (not OEM) disk of Office 2007 Home & Student, BUT the previous owner did not have the Product Key sleeve/documentation.

This software had never been installed so I cannot use an app to recall the 25 digit code. Although the disk is a genuine beast, we don't have the reciept or any proof of original purchase etc.

Has anyone sucessfully petitioned Microsoft to have a new key handed out?

R.

xpd

Geek of Coastguard
14115 posts

Uber Geek
+1 received by user: 4574

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#759147 10-Feb-2013 19:38

Theyll give you one at the price of a new copy.... without any proof of ownership, theres no way for MS to tell that you havent just borrowed a friends CD.

XPD / Gavin

LinkTree

lxsw20

3689 posts

Uber Geek
+1 received by user: 2174

Subscriber

#759149 10-Feb-2013 19:40

The disk is not the licence, the COA with the licence key on it is.

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#759155 10-Feb-2013 20:00

The sleeve is more valuable than the disk.As you don't have a key, you don't have a license, so I doubt they will just give you a new one. You may want to get the new version that has just been released.

lucky015

746 posts

Ultimate Geek
+1 received by user: 182

ID Verified

Trusted

#759157 10-Feb-2013 20:02

mattwnz: The sleeve is more valuable than the disk.As you don't have a key, you don't have a license, so I doubt they will just give you a new one. You may want to get the new version that has just been released.

And there lies the reason why I have always written the Key on the Disk.

Rickles

3107 posts

Uber Geek
+1 received by user: 445

Trusted

#759160 10-Feb-2013 20:08

Thanks guys, pretty much figured this was the case.

R.