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Topic # 116587 3-May-2013 12:25
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When I click on the "Computer" icon from the Start Menu or Click or double-click "Computer" after starting Explorer.exe I get Computer (Not Responding) and do not see a list of any devices on my computer in the right pane - it stays completely blank.

Am using Windows 7 Professional 32 bit version. The computer has only recently started doing this and also does the same in Safe Mode. One has to kill off the hanging "Computer" Task which causes all the Desktop icons to redraw.

No other explorer.exe features have a problem. I can only see and access the C: Drive as displayed under the Computer icon. empty Devices like the A: floppy drive (though not used) and the D: CD/DVD drive are not displayed unless they have a disk in them and I type D: in the Run box which opens a new explorer window showing the device only in the left panel.

Have run avast anti-virus software across all files and run CCleaner to clean the registry then rebooted.

I have searched the Internet and not found a solution to this problem.


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  Reply # 810734 3-May-2013 12:33
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Usually broken network shares when trying to seek, or a strange network browse function of the left pane

try doing a new view in cmd window and see if there are any there, delete/disconnect and try again.

Failing that it if it does it rt-clicking, thats a hook on the explorer shell. Which you will need to hunt out in the registry and stop/remove



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  Reply # 810763 3-May-2013 12:58
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I have no Network shares. The Network icon shows only my PC.

I have noticed that if I right click either the Computer icon or the Network icon and select "Disconnect network drive..." even though I have no shares to disconnect I get "Windows Explorer has stopped working" message with options to check online for a solution or restart etc which causes all Desktop icons to redraw.

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Ultimate Geek
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  Reply # 810816 3-May-2013 14:13

Sounds like a corrupt windows.

Have you tried running a repair on Windows from the CD?

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  Reply # 810823 3-May-2013 14:28
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System Restore might help in the first instance.



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Ultimate Geek
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  Reply # 812616 7-May-2013 10:41
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Sorry for the delay responding - I only have access to the problem PC once or twice a week. The system Restores do not go back far enough they are all more recent than when the problem started. I tried Windows Repair option using the install DVD but the result was a message that Windows could not fix or repair the problem.

Looks like I'll have to put up with this or restore an old Backup. I'm surprised the Internet does not discuss this issue. I only found 1 or 2 references neither of which helped solve the problem.



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  Reply # 820563 16-May-2013 11:54
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I have finally resolved this problem by using the ShellExView program given as the Answer on a Microsoft question and answer website. The answer has a link to the fileinspect website which suggests using ShellExView when Windows Explorer crashes.

It worked for me and I was able to narrow the problem down to an old version of WS_FTP Pro which caused the Not Responding crash. Disabling the old WS_FTP Pro extensions fixed the problem.

If others get this problem it may also be caused by an old version of recently installed software.

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