Screen won't allow full HD after Windows 7 update

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Cuane

21 posts

Geek

Topic # 128683 19-Aug-2013 19:49

My computer did a usual Windows update yesterday and afterwards the screen resolution switched to 1600x1200. The issue is that there is no option to go back up to 1920x1080 in adjust resolution and the lower resolution is really irritating when working in spreadsheets which I do most of the day for my job.

Does anyone know what may have caused this??

Inphinity

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Reply # 881189 19-Aug-2013 19:52

Presumably 1920x1080 is the native res of your monitor? Was there a display driver included in the update(s) that were installed?

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Cuane

21 posts

Geek

Reply # 881215 19-Aug-2013 20:26

Yup, 1920x1080 is the native resolution.

I'm not too sure, how would I check what was in the update?

Cuane

21 posts

Geek

Reply # 881220 19-Aug-2013 20:34

I just had a look under Control Panel->Programs->Programs and Features->Installed Updates

I'm assuming these are the ones installed

Cuane

21 posts

Geek

Reply # 881224 19-Aug-2013 20:41

Ok. Looked up all of those KBs on the MS support website and none of them are driver updates..

macuser

2101 posts

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Reply # 881225 19-Aug-2013 20:44

Okay, well find what video card you have (Windows Key + R then type 'dxdiag' then click yes/ok if asking for signatures and then click 'display' tab).

Then go to the video card manufacturers website and download the latest drivers for that model.

Cuane

21 posts

Geek

Reply # 881240 19-Aug-2013 21:03

Ok, so that now allows me to go to 1920x1440, but that ends up being too big for the screen and I can't see the bottom. Any ideas?

macuser

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Reply # 881243 19-Aug-2013 21:13

Turn it down...

Cuane

21 posts

Geek

Reply # 881255 19-Aug-2013 21:23

It doesn't let me reduce the height without also reducing the length. ie. 1920x1440 is the only option using 1920

Cuane

21 posts

Geek

Reply # 881257 19-Aug-2013 21:29

Ok, it's fixed now somehow. I installed the ATI Radeon HD 5000 series driver from their website. Then uninstalled it all and it's back to the original 1920x1080.

Thanks for the help!

Inphinity

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Reply # 881260 19-Aug-2013 21:36

One person supports this post

Out of interest, what monitor is it? Seems like it's not detecting properly.