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1287 posts

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# 129314 10-Sep-2013 14:57
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A friend has asked me to look at his laptop which has been played with by his 'nephew'. It's a bog standard Toshiba C650 which is used for nothing more than webmail (I kid you not). Said nephew has installed GTA IV and a number of other items appear to have come along for the ride.

I was asked to have a look because it was 'running slowly'. One boot up several dialog boxes come up saying they cannot be started and they appear to be GTA related. I removed the trial version of Norton's as it was popping up every five minutes and downloaded MSE, but it wont install. I double click on the download, a dialog box appears as if its unpacking something but it goes away and thats it.

I saw the start menu was saying 'updates to install' so I rebooted, but nothing is installed. I tried the windows updater, nothing. Now after reboot it says there are updates to install and it needs to shutdown. I shutdown but nothing is installed. I've tried stopping the WU service, clearing the directory, starting the service again but nothing.

There has only ever been one user (that I'm aware of) and I cant access any of the control panel items. The window will open and there is a click when I select something (user accounts for example) but nothing starts. I opened the default admin account but that gives exactly the same issues, it's as if there is no admin rights on either user.

If I try to run 'services.msc' it tells me MMC cannot open the file, it does not exist and this is the same for all MSC files.

I've scanned it with ccleaner, malwarebytes and spybot and its all clear.

I'm a little stumped. I've tried everything I can find on the web but am thinking my only option is to reinstall W7 over the existing install to see if it will repair it.

Does anyone have any ideas ?



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Chief Trash Bandit
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  # 892931 10-Sep-2013 21:13
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Boot into safe mode - theres usually an admin account you can use to log in and make changes - Id probably create a new user account and try that.

XPD / Gavin / DemiseNZ


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  # 893090 11-Sep-2013 09:40
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Yep I tried that. The admin account has all the same problems as the user account. Cant access the control panel settings etc.

Im in the middle of reinstalling W7 over the top of the existing install. Its not what I would do normally but I want to see if it works instead of doing a full reinstall.


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Ultimate Geek


  # 893120 11-Sep-2013 10:25
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When encountering such mayhem the best thing to do is to backup all programs, data and settings and give it a good old format. Usually quicker than trying to find the fault.


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  # 893122 11-Sep-2013 10:26
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Sounds like some kind of malware. Reinstall the OS.

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  # 894137 11-Sep-2013 11:08
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Well it all seems to be working ok now. There was an error with the windows update but Ive sorted that using another thread on GZ but its currently downloading 154 updates !

All scans with MSE, MalwareBytes and Spyboy have returned as clean.

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