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Forums › Microsoft Windows › Error 5 access is denied
timbo1604

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#133491 23-Oct-2013 20:43
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Keep getting the above error message when I try to download from DVDVideosoft.com.

I'm running Windows 8, have read the following http://support.microsoft.com/kb/555644 but don't understand what they're asking me to do.

Any ideas?




I don't know much about anything but I'll give it a go.

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nathan
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  #920656 23-Oct-2013 20:47
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Is your time correct?



timbo1604

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  #920659 23-Oct-2013 20:52
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Yes it is.




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freitasm
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  #920669 23-Oct-2013 21:08
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And is the timezone set correctly as well?




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timbo1604

102 posts

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  #920671 23-Oct-2013 21:12
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Yep all correct. Forgot to mention I use a VPN but I disconnected it and still get the same message.




I don't know much about anything but I'll give it a go.

michaelmurfy
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  #920679 23-Oct-2013 21:27
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Have you tried turning it off and on again?




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timbo1604

102 posts

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  #920690 23-Oct-2013 21:38
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I have tried that, same issue after restart.




I don't know much about anything but I'll give it a go.

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