Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




389 posts

Ultimate Geek
+1 received by user: 15

Subscriber

Topic # 135106 14-Nov-2013 10:54
Send private message

New PC (ASUS Z87-A, Haswell i7-4771, c: = 960GB Crucial M500 SSD, d: = 4TB Seagate HD).  Avast antivirus

Win 8 upgraded to 8.1 ~two(?) weeks ago.  All worked fine.

Auto update this morning & after rebooting neither keyboard nor mouse work.  Seems USB not working in Windows (does work in BIOS, though does not seem to be anything can do from there).

Can find nothing on web about this problem. 

Seems not possible to access 'Safe Mode' in Win 8 without keyboard control.  

Attempt to revert to restore to 10 Nov restore point failed.  Hoping to avoid trying 31 Oct restore point as a lot of software has been loaded since then.

Any suggestions?

Anyone else had similar experience

Create new topic


389 posts

Ultimate Geek
+1 received by user: 15

Subscriber

  Reply # 933796 14-Nov-2013 12:17
Send private message

One thing I forgot to mention that the PC boots to the Lock Screen, but without keyboard access cannot get past there.

Second issue is that, while at the Lock Screen, we can gain access to ALL of C: DRIVE over the network from another PC using GoodSync Explorer (!!! Great security eh?).  Windows Explorer will of course not open c: on a network PC.

1. Is it possible to to overwrite the USB drivers over the network?
2. Will it make any difference?




389 posts

Ultimate Geek
+1 received by user: 15

Subscriber

  Reply # 933803 14-Nov-2013 12:26
Send private message

OK may be almost there.  Found an old PS2 keyboard buried in a cupboard, attached that & rebooted.  Have now got past the Lock Screen using that (all thanks to son).  So now in Windows though still no mouse.  Trying to see if can update the USB driver, though not making rapid progress.

 
 
 
 


35 posts

Geek
+1 received by user: 2

Lifetime subscriber

  Reply # 933804 14-Nov-2013 12:31
Send private message

I had that issue about a week ago, when I moved my keyboard and mouse to a different usb port they worked.

In the device manager there was one usb port with a yellow exclamation mark through it, removing the device and letting it detect again didn't help.

However after rebooting at least twice Win 8.1 eventually finished installing whatever updates it had and all came right.



389 posts

Ultimate Geek
+1 received by user: 15

Subscriber

  Reply # 933843 14-Nov-2013 13:26
Send private message

We tried several USB ports (2 & 3) and could not get mouse or keyboard to work on any of them. We also tried re-booting multiple times.

Now that are in using the PS2 keyboard (+ keyboard accessibility 'mouse') can see that 4 updates failed but they are all security update type, so not certain if they are the cause.

We have now just tentatively fixed the problem. Following your suggestion we uninstalled the USB driver in Device Manager, then did a search for hardware changes. 'Fixed' the problem immediately (mouse & USB keyboard working). Have now re-booted and all seems fine.



389 posts

Ultimate Geek
+1 received by user: 15

Subscriber

  Reply # 933851 14-Nov-2013 13:34
Send private message

One thing that does come out of this - it has been an object lesson in not throwing everything out as soon as finished with it (at last I now have a counter to hoarding accusations).

Have no idea how we would have recovered without the PS2 keyboard short reinstall or refresh of Windows.

Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.