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# 138280 28-Dec-2013 11:47
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I feel kinda bad as I only come on here when I need help but I do appreciate it :) just don't have much to contribute myself.

Anyway my problem is a went to bed the other night and laptop was running fine. I woke up in the morning and it was "frozen" with the hourglass where the cursor is but nothing happening. I tried control/alt/delete to shut the program down but in the end I had to turn it off via the main power button.

Upon turning it back on it got to the windows screen and then stopped displaying the screen below. I've tried getting into safe mode etc but it keeps pooping up with the blue error screen. I have a backup but not as recent as I'd want it. Any ideas on how I can get it running again?

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Uber Geek
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  # 958268 28-Dec-2013 11:54
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What version of windows are you running? You could try a repair install.

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  # 958271 28-Dec-2013 11:58
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windows xp.

I've already googled the problem and tried a few things but no luck yet. I would prefer to repair before reformatting and losing any info.

How do I do a repair install?


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Ultimate Geek
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  # 958273 28-Dec-2013 12:09
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Have you tried running chkdsk on the drive? If not get into recovery console either from the HD or using the installation CD and choosing R for Repair get to the C:\> prompt or the default C:\WINDOWS prompt and try the command: chkdsk /r

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  # 958274 28-Dec-2013 12:17
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no I havent tried chkdsk. I tried the R for repair but it just asked me if I wanted to return the laptop to factory specs and that I would lose all data?

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  # 958278 28-Dec-2013 12:27
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is the hard drive working/spinning/making any noises?

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  # 958281 28-Dec-2013 12:31
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yes definately.

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  # 958282 28-Dec-2013 12:33
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When I turn it on it gets to the windows screen with the blue blocks running across the bottom and after 10 or so seconds it pauses and then the blue error screen pops up.

If I run it in safe mode or last known configuration that works it runs a series of commands and stops at drivers and then the blue error screen appears.


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  # 958312 28-Dec-2013 14:01
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A good solution would be to upgrade your OS to 7 or 8.1

But since you probably don't want to (otherwise you would have by now) let's try and fix your problem.

First, using the WinXP CD, go into the Recovery Console.
For detailed instructions of how to, go to

Secondly, run the following commands once inside the Recovery Console:
chkdsk /r

Thirdly, report back with detailed results.

Stefan Andres Charsley

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  # 972423 22-Jan-2014 18:50
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Thanks to everyone for the help and suggestions. I thought I should update you on the outcome.

In the end I took it to a computer guy I know who checked it over and found the Hard Drive had failed. He did a full scan and recovered most of my files. My Toshiba was 4 years old so it was time for an upgrade. I was tossing up between a HP Elitebook or trying out a Mac and after much deliberation bit the bullet and bought my first Mac and loving it. 

Still got to transfer a lot of my files over but so nice having a new machine that doesn't fry my nuts while its sitting on my lap!

So thanks again. I appreciated it a lot :)

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Ultimate Geek
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  # 972425 22-Jan-2014 18:57
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Welcome to the world of real computers - once you go Mac, you'll never go back. ;-)

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