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quickymart

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#142829 25-Mar-2014 22:02
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I'm in the process of fixing up a friend's HP DV6 laptop she purchased in 2010, running Windows 7. The hard drive died and I've replaced it with an SSD. However her Windows 7 backup and recovery media is faulty - DVD 2 can't be read, so the reinstall goes no further.

I contacted HP on Monday morning and the person on the phone was quite helpful (although she got my name wrong). She said they would see if the media was in stock/still available or not, and if it was, they would send it to me for free; if not, I need to contact Microsoft.

My question is, does anyone know how long this takes? She had no idea herself, and tomorrow will be the second day since I logged my request. I received an automated confirmation but nothing else. How long should this take from request to receiving the media in the mail?

 

Thanks in advance :)

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Regs
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  #1012818 25-Mar-2014 22:52
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i'd say you're probably not looking at any sort of fast SLA with a > 3yr laptop that's either 1 year or 3 years out of warranty.... ping me an email regan dot murphy at Microsoft dot com and I can see what I can do...

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xpd

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  #1012869 26-Mar-2014 08:15
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Find someone with a matching OS....  use their DVD without all the HP rubbish. Will be up and running within an hour instead the 2+ those supplied CDs seem to take :) (Worst I hit was 4hrs to install Windows from the supplied media on a Toshiba years ago)




       Gavin / xpd / FastRaccoon

 

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quickymart

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  #1013523 26-Mar-2014 23:11
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Regs: i'd say you're probably not looking at any sort of fast SLA with a > 3yr laptop that's either 1 year or 3 years out of warranty.... ping me an email regan dot murphy at Microsoft dot com and I can see what I can do...

Thanks, have sent you a PM.

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