I'm in the process of fixing up a friend's HP DV6 laptop she purchased in 2010, running Windows 7. The hard drive died and I've replaced it with an SSD. However her Windows 7 backup and recovery media is faulty - DVD 2 can't be read, so the reinstall goes no further.

I contacted HP on Monday morning and the person on the phone was quite helpful (although she got my name wrong). She said they would see if the media was in stock/still available or not, and if it was, they would send it to me for free; if not, I need to contact Microsoft.

My question is, does anyone know how long this takes? She had no idea herself, and tomorrow will be the second day since I logged my request. I received an automated confirmation but nothing else. How long should this take from request to receiving the media in the mail?

 

Thanks in advance :)